Remote Customer Success Account Manager Ii Jobs in Union, Arkansas

4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus

Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred

Experience in B2B SaaS required

100% paid short and long term disability plus life + AD&D benefits

Provide reactive support via a queue of inquiries in accordance with internal SLAs

Remote Manager Of Customer Success Responsibilities

Remote Manager Of Customer Success Requirements

Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes

Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers

Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community

1-5 years of leadership experience in customer success

Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company

Minimum of 5 years of experience leading customer success managers, account management, or sales teams

For more information on comprehensive benefit offerings, visit www..com

Manage and nurture executive relationships with customers, including handling escalations

Proven experience leading teams and leveraging customer success best practices

Strong analytical and problem-solving skills

Master's degree in business management or related field

Innovate our tools, processes, and team structure for optimal client experiences

Proven experience in leading a client success team within a B2B environment

Proficiency in building and maintaining comprehensive knowledge bases

Exceptional communication skills (both written and verbal)

At least 5 years of experience successfully managing a high-performance customer service team

3-5 years of experience in a customer success manager or similar role

Qualifications - Requirements For Success

Manage a portfolio of clients and ensure high levels of satisfaction with the solution

Bachelor's degree in a related field or equivalent work experience

Experience within the healthcare industry or software development

Skilled in working with stakeholders to uncover core objectives and goals

Consulting with management and business development on client relationship status and business issues.

This role is an individual contributor role but involves a great deal of stakeholder management.

Signing off on product design deliverables (including technical and editorial) in association with the client project manager.

· Min of 3+ years’ experience in custom learning solutions, ideally in a client-facing role.

Carrying and delivering a financial sales target of $1m

Managing the deployment of products and services.

3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)

Develop and manage success plans to maximize customer growth and retention

Active listener & exceptional customer-facing and internal written and communication skills

Strong technical understanding and extensive analytical skills

Experience with today's most popular customer success and support applications

Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion

Direct and assist internal staff and regulatory consultants, as required, to ensure compliance of drug development activities with global requirements

Recruits, develops, manages, and mentors regulatory professionals and helps create a supportive and growth-minded culture

Provide regulatory guidance and strategy for support of product development and registration strategies, including broad regulatory oversight for nonclinical/clinical development

Act as the primary liaison with regulatory authorities

Support due diligence and partnering activities, as needed

Responsible for assisting with the development and implementation of regulatory processes

Excellent time management and organization skills

Associate’s degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Experience with Microsoft Excel and Word

5+ years of Account Management/Customer Service Experience

Manage customers’ expectations, identify decision makers, build relationships, and be the primary advocate for customer business needs and requirements.

Adept at using technology for effective management of responsibility: Internet, Microsoft Office Suite, ERP/CRM databases, etc.

5+ years of experience in manufacturing industry

Possess excellent verbal (including presentation), analytical and written skills.

Maintain accurate records of customers documents (i.e. contracts, renewals, NDA compliance etc.)

1+ years experience working for a travel management company (TMC).

1+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention.

Have complete knowledge of the status of the customer.

2+ years of experience in a customer-facing role.

Monitor the account through cases, account health triggers and other on-going, customized alerts.

Develop trusted relationships with your customers to ensure they are engaged, happy and referenceable.

3+ years enterprise-level customer success experience or account management at a SaaS company

Managing customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell and advocacy

5+ years Customer Success Management and/or Account Management

BS or equivalent education and relevant experience

Driving alignment with internal teams including Support, Services, Sales Managers and Product to help drive quick resolutions

Guiding the team to creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals

Excellent communication, organizational, and influencing skills

1+ years of experience using a POS (Point of Sale) software, ideally in the service industry

Experience managing customer in Mid-Market, Top SMB, or Enterprise segments

Experience working in the tech industry or for a SAAS company

Experience with Salesforce CRM, MS Office, G-Suite, and Slack

Special Sauce* (Non-essential Skills/Nice to Haves)

Excellent time management and organization skills

Associate’s Degree or equivalent work experience and education preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Manage post-sales activity for employer's customers through project management, product knowledge, planning, and execution

Minimum five years of Customer Success Manager or Account Manager experience in a business-to-business or SaaS support environment

Collaborate with internal stakeholders to optimize the customer journey and experience

Project manage key strategic initiatives for the Customer Success team

Four-year college degree from an accredited institution or equivalent experience

Excellent written and verbal communication skills

Excellent time management and organization skills

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives

Associate’s degree or equivalent work experience and education preferred

Prior experience as a Customer Success Manager preferred

Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

Experience with Salesforce or other CRM

Directly mentor, support, and oversee a team of Customer Success Managers.

Experienced in managing a team with a performance quota attached.

Experience developing customer health scorecards.

Own and be measured on team-based metrics.

Help develop the tooling and processes required to scale the team and ensure they are set up for success.

Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.

Provide feedback to product management and marketing to enhance product capabilities

Project manage new customer onboardings

Demonstrate the Hiring Company IPA product to new customers and educate them on its capabilities

Excellent communication and presentation skills

Experience working with non-technical users

5 years of customer success or customer support experience in a software organization

Partner with Customer Success Engineering to ensure a smooth onboarding experience and address specific integration requests.

Strong knowledge of the DevOps market and ecosystem.

Above-average technical knowledge in Cloud technologies, Enterprise security, SAML, SSO, and Mobile apps.

Deep experience with Salesforce, Outreach, and Looker.

Mattermost is a remote-first company with staff living and working across the globe.

Represent the Voice of the Customer internally and maintain core relationships with the Enterprise segment in the US Public Sector.

Collaborate with hiring managers to assess current and future hiring needs

5+ years of Talent Acquisition/Recruiting experience

3+ years of experience leading a Talent team

Experience recruiting for technical roles, such as Engineering and Product

Knowledgeable in utilizing Lever for seamless recruitment operations

Competitive salary packages, equity options, great benefits from day one