Customer Success Manager (Graveyard) (Remote)

Advantages Of Joining Employer

Join employer to be part of an innovative company that values high impact work, ownership, self-awareness, and customer success. As a Customer Success Manager, you will have the opportunity to work with a diverse range of customers, including the US Public Sector, and help them drive maximum value from their investment in Mattermost. You will have the chance to build strategic relationships, ensure a successful customer journey, and advocate for customer needs within the organization. Join us and make a meaningful impact in the world of secure collaboration.

Responsibilities

:

• Partner with Customer Success Engineering to ensure a smooth onboarding experience and address specific integration requests.
• Develop strategic relationships with customers to deliver maximum value for both the customer and employer.
• Understand customer organizational structure and identify areas for deep strategic partnerships to the full value of our software.
• Own the customer journey, align on value-driven success factors, and drive adoption, account stickiness, and usage.
• Represent the Voice of the Customer internally and maintain core relationships with the Enterprise segment in the US Public Sector.

Requirements

• Above-average technical knowledge in Cloud technologies, Enterprise security, SAML, SSO, and Mobile apps.
• Strong knowledge of the DevOps market and ecosystem.
• Deep experience with Salesforce, Outreach, and Looker.
• Proven track record of successfully developing and managing customer relationships, including executive relationships.
• Familiarity with Open Source apps and their monetization.

Additional Information

• Mattermost is a remote-first company with staff living and working across the globe.
• The pay range for this position at commencement of employment is expected to be between $61,412 and $87,731/year.
• If you have a disability, please let us know if there's any way we can make the interview process better for you.
• Mattermost embraces diversity and invites applications from people from all walks of life.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.