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Company | Storable |
Address | Texas, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-07 |
Posted at | 1 year ago |
Are you someone who loves to partner with those at the heart of sales? Do you have a knack for entering data quickly and carefully to help start our customer’s journey to making their payment processing easier and in return helping their business? If so, we have an opportunity for you to be a leader and set the standard.
- We have Desktop, Tablet and Mobile based applications that allow Marinas to: take online reservations, manage inventory, sell items, manage tasks, automate pricing, track inventory status, communicate with customers and automate their marketing efforts
- Stellar Software sells Marina specific software applications designed to help automate Marina process and modernize the Marina industry from a Technology Perspective.
- We consult, we counsel, we dream, we build, and we deliver awesome code and excellent products.
- We know that our clients don’t just need a Software Platform, they need a partner. So our approach is relational, practical, and down-to-earth. We treat clients like we would want to be treated because it’s the right thing to do and a great way to grow.
- Be the go to person for the bigger operations team that includes technical support, sales, engineering, and product specialists for those hard to answer questions and challenges with all things Merchant Services
- Be the interface with the various payment gateways and processors we work with
- Run with projects such as: assisting with diligence on acquisitions, testing, documenting bugs, coordinating with Product and Engineering for EMV terminal roll-out, and the migration of acquired customers from legacy processors to direct integrations just to name a few
- Partner with our inside sales team to onboard new customers, upgrade existing customers to ensure a smooth transition with our product
- Be the driving force managing our BI request backlog on behalf of SLMS Sales and Support teams
- Craft ISO-level dispute responses, communications and updates
- Be the point of contact for all national account boarding and provide stellar customer service to those high touch clients
- Own and drive the documentation for boarding processes to ramp future sales support reps and all the support processes and common cases to ramp up the Merchant Service Tech Support team
- Ability to follow directions and learn new systems quickly and thrive in a fast-paced working environment.
- Experience with data entry with high attention to detail while handling highly sensitive information
- Merchant Services and payments processing support experience
- Excellent communication and interpersonal skills, specifically with customer interfacing
- An associates and/or a bachelor’s degree
- Knowledge of ISO standards
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
- Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
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