Onboarding Specialist - Enhancing Merchant Experience

Job Responsibilities

• Proactively seek avenues for improvement, contributing to the shaping of the company's strategic direction.
• Design and implement strategic programs across processes, products, and personnel to drive key performance metrics and enhance merchant satisfaction.
• Conduct thorough quality assurance testing to guarantee the full functionality and seamless performance of the ordering site prior to launch.
• Demonstrate adaptability and achieve immediate results in a dynamic and evolving work environment.
• Create effective training materials to empower merchant staff with a clear understanding of the Bbot platform, encouraging adoption and utilization.
• Deliver hands-on training to merchant staff, equipping them with the skills to effectively utilize the Bbot platform for optimal results.
• Develop and execute comprehensive plans for merchant onboarding, ensuring a smooth and delightful experience that exceeds merchant expectations.
• Identify opportunities for refining existing merchant workflows, driving increased platform adoption and revenue generation.
• Provide outstanding customer support, both internally and externally, ensuring merchant needs are met with efficiency and professionalism.
• Utilize cross-functional collaboration to develop and drive successful business opportunities, champion process enhancements, and facilitate stakeholder buy-in.
• Collaborate seamlessly with sales, account management, operations, product, and analytics teams to create a cohesive and exceptional merchant experience.
• Cultivate expertise in the Bbot platform and its associated integrations, becoming the go-to resource for product knowledge and technical insights.