Merchant Payments Specialist Jobs in Arkansas

Experience in a financial operations, payment operations or treasury operations role; 2+ years of relevant experience preferred

Experience working in merchant acquiring or credit card services.

Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis

Bachelor’s Degree and/or 3+ years of related work experience

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Assist in the onboarding of new customers by managing configurations in third party and partner platforms

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

4-5 years of work experience in account management, systems implementation, customer support, or hospitality

You will report to the Senior Manager, Product Ops, within our Platform Operations organization.

Bachelor’s degree or equivalent work experience

Experience working successfully cross functionally with individual contributors

Excellent external and internal customer support skills

Provide and review support reporting with management

Manage the support case queue in FreshDesk

At least 2 years of experience in customer support

Strong communication skills - written, verbal, presentation, executive

Ability to work remote or hybrid

Comprehensive medical benefits, 100% paid for employee

You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter.

We are leaders – Leadership is not limited to our management team.

The Bbot Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST.

You have high emotional intelligence and great communication skills - you communicate with merchants and teammates efficiently, professionally and confidently.

You have a Bachelor’s degree or equivalent amount of work experience.

About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier.

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

1-3 years relevant experience in Payments, account management, or analysis

Support sales and renewals processes; enabling Sales and Account Management teams

Negotiation skills and proposal writing experience

Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs

Strong analytical skills; can do basic math with high attention to detail

Experience working in a customer-facing capacity

Manage the end-to-end merchant boarding process, including setting up new accounts, maintaining client databases, and conducting risk assessments.

Comprehensive training curriculum to expand your knowledge of the fintech industry.

Previous experience in merchant services, banking, or a related field.

Exceptional organizational skills and meticulous attention to detail.

Coordinate with sales and underwriting teams to ensure proper account setup and alignment with compliance standards.

Provide top-notch customer service, resolving client inquiries and issues promptly and professionally.

Manage the day-to-day payments processing, flow of funds and reconciliation from our payments providers in North America

Handle operational implementations of new payment capabilities

3+ years of experience within the payments industry processing domestic and cross-border payments

Strong knowledge of the cards space within the US

Experience with account and PSP implementations or similar projects

Excellent written and verbal communication skills

Understand and follow established processes to meet 100% of compliance requirements

Manage and maintain a daily workflow of onboarding projects to meet goals and customer expectations

Help customers adopt Payments and Screening Services with excellent influencing skills and a drive to succeed

Great judgment and problem solving skills

Friendly, professional written and oral communication skills

Excellent relationship building skills and strong service commitment