Merchant Onboarding Specialist Jobs

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.
We are building out our Restaurants Sales team and Customer Onboarding & Success Specialists joining us are going to be an integral part of our success, by providing voice AI solutions that automate the reception of phone orders for restaurants.
The Restaurant Onboarding team will manage the initial relationship with restaurants the moment they sign up for our voice assistant product. On the team, Specialists will move new restaurant customers through an assembly line of procedures readying them to actively use our voice AI product as their customer facing phone solution. Every new merchant onboarded results in critical revenue driven for the company.
The job opening is available throughout the United States. The salary for this position is $55,000. In addition to salary, you will receive equity (RSUs) and benefits like healthcare and paid time off.
In this role, you will:

• Influence the direction of how we capture and interact with menus and merchants during new customer onboarding
• Improve retention of new merchants by creating a seamless onboarding experience
• Ensure long-term satisfaction by implementing operational improvements
• Work with businesses to assist them through the onboarding process and set them up for success on the platform
• Communicate with merchants by phone and email to monitor and support progress from the moment they sign up
• Help restaurants turn their menu into a tool for attracting and engaging with customers in their area
• Collaborate with Sales, Product and Engineering to coordinate new merchants effectively through each stage of customer setup
• Solve individual merchant's issues as they onboard to the platform

We would love to hear from you if:

• Have an keen ability to understand operational processes
• Can navigate sales and administrative internal tools accurately and efficiently
• Have the mindset of an owner in whatever you do and aim to be 1% better every day
• Are curious, intrinsically motivated, and a good teammate
• Are motivated by meeting/beating SLAs and deadlines
• Have applicable experience increasing customer satisfaction and retention with 2+ years in an onboarding, support, or account management role

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success.
We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.
Employees enjoy comprehensive health care, paid time off, discounted fitness classes, and flexible working hours. Learn more about our philosophy, benefits, and culture at https://soundhound.com/careers/ .
To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html .
Come join our growing team and bring your unique voice to our mission!
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