Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
We are looking for a highly motivated operations professional to join Square’s world-class Risk organization to help support onboarding Merchants onto the Afterpay platform. The ideal candidate will have an understanding of credit and fraud analysis, and a desire to apply those skills in new and innovative ways to help Afterpay grow our annual processing volume, and prevent loss related to chargebacks.
In this role, you will be responsible for conducting reviews of new Merchants, assessing the potential risks of them onboarding to the platform, and taking appropriate action in line with our policies. You will be comfortable in an operations environment, maintaining high quality standards while ensuring that we adhere to internal and seller-facing service-level agreements. You will have a thirst for knowledge—gathering insights, identifying areas for improvement, and contributing to key initiatives to push our team forward. Lastly, we expect you to be dynamic and adaptable, have a positive attitude, and be passionate for Square’s mission of Economic Empowerment. If all of this sounds exciting, you may be a good fit and we look forward to hearing from you!
Job Responsibilities
- Work effectively with internal partners including other Risk teams and Compliance, as well as multiple levels of management
- Perform reviews of new Merchants requesting access onto the Afterpay platform
- Collect and review appropriate documentation necessary to assess and mitigate risk
- Help identify process improvements and contribute to key projects and initiatives
- Utilize internal policies to inform onboarding decisions
- Analyze risks associated with different seller business models
Qualifications
- Self-starter; comfort dealing with ambiguity
- Strong sense of accountability for helping our team achieve its collective goals and best-serve our customers
- Efficient and strong time management skills
- Previous experience in commercial banking or card processing a plus
- 1+ years experience in credit, fraud, underwriting, finance, or related field
- Strong written and verbal communication skills
- Must be a team-oriented individual with a willingness to contribute new ideas, collaborate, and learn from and mentor others
- Excellent organizational skills and attention to detail
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $34.09 - USD $41.68
Zone B: USD $31.73 - USD $38.75
Zone C: USD $28.99 - USD $35.43
Zone D: USD $25.58 - USD $31.25
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Employee Stock Purchase Program
- Healthcare coverage (Medical, Vision and Dental insurance)
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Learning and Development resources
- Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Paid Life insurance, AD&D, and disability benefits
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
