Onboarding Specialist - Payments

At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include card processing, point-of-sale systems, payroll, and sales-building tools. We are excited to expand our growing team.

Simpay is seeking an Onboarding Specialist who is a natural investigator of information and who has experience assessing applications for completeness and credit decisions. This role reviews merchant applications, cross-checks information for accuracy and legitimacy and works with sales representatives to gain additional information. The goal of the Onboarding Specialist role is to prevent exposure to unwanted risk and fraud. The role is a part of the Underwriting department and works closely with all areas of the business to approve and deny merchant applications.

Responsibilities

• Pull and review various basic & advanced reports and conduct searches for regulatory purposes and assess the legitimacy and creditworthiness of the applicant
• Research basic & advanced information & review merchant application information. Validate that all information provided on the application is accurate/supported by research/external information
• Enter and check MAC & OFAC alerts into systems
• Provide timely, effective communication to sales agents, merchants, approved third parties & other internal or external departments - either verbal or in writing - regarding merchant applications in adherence to the approval process
• Interpret, explore, resolve any conflicting information found during the underwriting process
• Log & organize incoming applications
• Complete special projects as assigned from time to time by the manager – including but not limited to existing guide revision or new guide creation
• Guide in resolving any conflicting information found during the underwriting process. Request additional information & supporting documentation where appropriate
• Handle internal requests from other departments
• Determine & evaluate each merchant’s risk level based on the current underwriting guidelines, policies & procedures
• Accurately and efficiently data enter merchant application information into Simpay’s systems.

Requirements

• Must have strong computer skills, experience with Microsoft Office (specifically Outlook, Word & Excel)
• Strong ability to follow instructions while using common sense to fill in missing details
• Must be able to navigate between screens, work between multiple tabs quickly, efficiently, have knowledge of keyboard shortcuts in Windows environment, etc. This should be second nature
• Experience working for a service-oriented, small-mid sized company, is preferred
• Excellent analytical and problem-solving skills a must – the ability to put smaller pieces of information together to form a larger picture is essential
• Must be able to think outside the box solve complex problems with a lot of moving parts creatively
• Skills in data interpretation & data entry with a good speed/accuracy and with low error rate
• Basic math skills required
• Excellent organizational and multitasking skills
• Excellent interpersonal communication skills (written and verbal)
• Must be detail-oriented

Preferred Skills & Competencies

• Basic knowledge of payment processing industry or similar preferred by not required
• Ability to make accurate, independent decisions based on data provided
• Ability to work in team driven environment, yet able to work independently
• Able to properly service our customers while maintaining a focus on reducing company exposure/loss
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to learn and follow complex Underwriting policies and procedures, as well as internal departmental procedures and company policies & procedures

Work Environment

The hours for this position are 8am-5pm PST (11am-8pm EST), Monday through Friday. This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some general office tasks are required. This would require the ability to move items, open drawers and bend or stand as necessary. This role requires the ability to lift, move and carry up to 10 lbs.

Benefits

• Charitable time off
• No to low deductible healthcare plans
• A transparent and collaborative environment
• Frequent and fun company events
• 401k with 4% match
• Casual dress office
• Winning Culture (Top Workplaces 2020)
• Generous paid time off

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.

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