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Customer Experience Product Specialist Jobs in California

Product Manager, Offer Experience
By Uber At , San Francisco, 94103, Ca $149,000 a year
Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
Proven 3 years experience as a Product Manager.
Put to action: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
Experience using data to craft strategic decisions. This is a sophisticated challenging space, requiring experience with experimentation and data-driven decision-making.
Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
Align teams: work closely with cross-functional teams such as Matching, Eng, Data Science, and Operations to align business and product strategy.
Customer Experience Specialist Jobs
By Intuit At Mountain View, CA, United States
Individual contributor who executes parts of the customer experience plan
Works closely with internal stakeholders and external business partners (when relevant to the offering)
Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
Proposes solutions that challenge status quo to eliminate pain both experiences
Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
Customer Experience Specialist Jobs
By Yadav Diamonds & Jewelry At San Francisco Bay Area, United States

Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Product Manager, Upsell Experience
By Warner Bros. Discovery At Culver City, CA, United States
Minimum of 2 years of experience in product management and/or software delivery
Collaborate with Design, Engineering, Legal, Distribution, and Data stakeholders to determine product requirements and technical capabilities.
Strong analytical skills and experience with data analysis tools (e.g., SQL, Excel)
Product Manager II, Upsell Experience
Establish KPIs, Conversion targets, OKRs, and documentation for all aspects of the Upsell experience
You have excellent written and oral communication skills
Customer Experience Specialist Jobs
By Servi-Tek Facility Solutions At Anaheim, CA, United States
• Previous experience in customer relations or property management is preferred.
• Management of Day Porter Supervisors
• 2- 3 years of experience in a related role
• Strong communication skills with all levels of employees.
• Interact directly with clients to ensure they are satisfied completely with our services
• Perform QA walkthroughs at all accounts every 30 days

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Product Specialist to join our team and help us deliver the best customer experience possible. You will be responsible for developing and managing our customer experience products, ensuring that our customers have the best possible experience with our products and services. If you have a passion for customer service and a drive to make a difference, this could be the perfect job for you!

Overview A Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They are responsible for understanding customer needs and providing solutions that meet those needs. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. Detailed Job Description The Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. The Customer Experience Product Specialist will be responsible for providing product information, answering customer inquiries, and resolving customer issues. They will also be responsible for providing product demonstrations, training, and support. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of customer service experience
• At least one year of product knowledge experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of different departments
• Ability to work with a variety of different customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Experience
• At least two years of customer service experience
• At least one year of product knowledge experience
• Experience in a customer service role
• Experience in a product knowledge role
Job Responsibilities
• Provide product information and answer customer inquiries
• Resolve customer issues in a timely manner
• Provide product demonstrations and training
• Provide customer support and troubleshooting
• Work with a variety of different departments to ensure customer satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management