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Customer Experience Specialist Jobs
Company | eBay |
Address | Boise, ID, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-07 |
Posted at | 10 months ago |
This is a Remote Position
- Able to drive clarity and ask probing questions to identify the root of the issue. Convey realistic expectations about next steps and actions, with a focus on first time resolution
- Ability to demonstrate special care and connection with customers, establishing trust and driving brand loyalty
- Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
- Identify when a customer is dissatisfied with eBay and has a complaint to improve our customer support and business operations.
- Apply own judgment in certain cases to proactively find a resolution when not immediately available
- Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
- Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
- Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners
- Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.
- Able to work a mid shift with a start time ranging from 10:00 AM - 11:00 AM with two consecutive days off, working either Saturday or Sunday
- Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
- Comfortable in a dynamic, fast-paced, and constantly evolving working environment
- 3+ years of call center or relevant customer service experience
- Skilled and insightful to the needs of customers
- A stellar communicator, with high level of empathy and emotional intelligence
- You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations
- Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches
- Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
- Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.
- Must Be Located in Idaho.
- Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
- Teammates receive quarterly performance bonuses and yearly performance raises
- Benefits on Day 1 (Medical, Dental, Vision Insurance)
- Starting pay of $17.50/hr with differentials for swing and weekend shifts
- EBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
- And many more at ebaybenefits.com
- 16+ Days of Paid Time Off
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