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Customer Experience Product Specialist Jobs in Colorado

Customer Experience Specialist, Performance Apparel
By TRUEWERK At Denver, CO, United States

Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our ...

Customer Experience Specialist Jobs
By Feals At Denver, CO, United States
Advocate on behalf of the customer to ensure a consistent and valuable experience for them
Liaise cross-departmentally between Customer Experience, Operations, Marketing, and Product teams
Close knowledge of social platforms and their functionality.
Recommend product improvements based on customer feedback, using both qualitative stories and quantified data
Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team
Uphold Feals’ voice through all comments and interactions, being careful to speak naturally and confidently
Customer Experience Specialist. Jobs
By State of Colorado At Denver, CO, United States
Two (2) years of professional work experience in a customer service role supporting a business, procurement, finance, and/or educational function
Professional experience working in a higher education institution
Self-starter that continually looks for opportunities to increase knowledge in internal PSC functions to better support customers.
Tracks and manages contacts, , tasks, research, and communications using CRM and other specialized tools/software
Experience with one or more of the following:
Salesforce, or similar CRM experience.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Product Specialist to join our team and help us deliver the best customer experience possible. You will be responsible for developing and managing our customer experience products, ensuring that our customers have the best possible experience with our products and services. If you have a passion for customer service and a drive to make a difference, this could be the perfect job for you!

Overview A Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They are responsible for understanding customer needs and providing solutions that meet those needs. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. Detailed Job Description The Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. The Customer Experience Product Specialist will be responsible for providing product information, answering customer inquiries, and resolving customer issues. They will also be responsible for providing product demonstrations, training, and support. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of customer service experience
• At least one year of product knowledge experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of different departments
• Ability to work with a variety of different customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Experience
• At least two years of customer service experience
• At least one year of product knowledge experience
• Experience in a customer service role
• Experience in a product knowledge role
Job Responsibilities
• Provide product information and answer customer inquiries
• Resolve customer issues in a timely manner
• Provide product demonstrations and training
• Provide customer support and troubleshooting
• Work with a variety of different departments to ensure customer satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management