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Customer Experience Product Specialist Jobs in New York, New York

Customer Experience Specialist Jobs
By EyeSwoon At New York, United States
Assist vendor management teams with customer impacting operations
Manage all inbound customer communications and vendor outreach where necessary
Maintain SOPs, knowledge base content, FAQs and relevant databases
Flag issues across all touchpoints of the customer experience from the website, transactional emails, fulfillment and order resolution
Proven customer support and experience advocate. A problem solver to your core; both reactive and anticipatory
Standout attention to detail and effective writing skills
Senior Product Manager - Customer Experience, Post Booking
By StubHub At New York, NY, United States
5+ years in customer experience product management or equivalent experience, developing and launching products with highly successful business outcomes at scale
Exceptional problem-solving skills using first principle thinking, with demonstrated faculty to make sound decisions by accurately evaluating trade-offs
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Experience with SQL or any procedural programming language with the willingness to master them
Solve problems by analyzing data and by implementing product driven and automation solutions
Define and analyze metrics to inform the success of a product and develop action plans accordingly
Customer Experience Specialist Jobs
By Next Jump At New York, NY, United States
Exceptional organization and time management skills
3+ years of experience with frontline customer service and escalations
Strong written, oral and interpersonal communication skills
Strong critical thinking and creative problem solving skills
Experience with e-commerce and working with engineering teams is a plus
Be willing to take on new challenges
Group Product Manager - Customer Experience
By StubHub At New York, NY, United States
7+ years in customer experience product management or equivalent experience
Drive multiple product areas within the Customer Experience ecosystem independently
Help build and manage a talented and diverse team of product managers that integrate into independent product or feature teams
Demonstrated experience developing and launching successful at-scale customer facing products
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Ownership of key business metrics that directly and meaningfully impact the P&L
Claims Customer Experience Specialist
By Reserv At New York, United States
Strong organizational and time management skills to prioritize tasks and meet deadlines effectively
Proficiency in using customer relationship management (CRM) systems and other relevant software applications
Passionate CX professional who cares deeply about the customer and their experience.
Anticipate the customer needs and take action to manage the process to full resolution
Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times
High school diploma or equivalent; bachelor's degree or relevant insurance certifications are a plus
Customer & Product Support Specialist
By Selerant At New York, NY, United States
Be involved in the management of critical account situation
Crisis management (critical incidents P0/P1)
Be the local relay and manage the day-to-day operations as needed
Assist the Product Support Manager
Documents technical issues for the benefit of others as needed.
Be the local relay and assist the Product Support Manager
Analyst-U.s Consumer Marriott Co-Brand Product, Customer Experience & Marketing
By Amex At , New York, Ny $55,000 - $105,000 a year
Prior experience with Product Management or Customer Experience is a plus
Manage Operational Risk Events (OREs) and Corrective Action Plans (CAPs) including troubleshooting product benefit issues
Conduct customer call listening to inform servicing strategy and customer experience enhancements
Manage the annual budget including obtaining and submitting vendor invoices and tracking utilization
Demonstrated organizational skills, the ability to multitask, and effective prioritization
Strong and effective communication skills
Analyst-U.s Consumer Marriott Co-Brand Product, Customer Experience & Marketing
By American Express At New York, United States
Prior experience with Product Management or Customer Experience is a plus
Manage Operational Risk Events (OREs) and Corrective Action Plans (CAPs) including troubleshooting product benefit issues
Conduct customer call listening to inform servicing strategy and customer experience enhancements
Manage the annual budget including obtaining and submitting vendor invoices and tracking utilization
Demonstrated organizational skills, the ability to multitask, and effective prioritization
Strong and effective communication skills
Customer Experience Specialist Jobs
By Stanley Automotive At Eastland, TX, United States
Social Media Skills is a plus!
Customer Service Experience is a Plus
Are you looking for more than a JOB?
Do you desire an opportunity to CREATE a great life for yourself?
We are dedicated to investing time and resources in our people.
Earn up to 19 days of Paid Time Off,
Customer Experience Specialist, Performance Apparel
By TRUEWERK At Denver, CO, United States

Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our ...

Customer Experience Specialist Jobs
By TeamSnap, Inc. At , Remote $21.63 - $23.56 an hour
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Providing collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
Experience providing customer support at TeamSnap and ability to navigate customer issues and internal tools seamlessly
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Customer Experience Specialist Jobs
By MyBundle.TV At Miami-Fort Lauderdale Area, United States
Analyze customer feedback and develop knowledge base
Experience with streaming apps, TV and entertainment is a plus.
Excellent written and communication skills
Respond to customer emails, engage in live chat sessions
Troubleshoot and resolve customer issues
Represent MyBundle core values in customer interactions
Product Manager, Offer Experience
By Uber At , San Francisco, 94103, Ca $149,000 a year
Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Management or equivalent.
Proven 3 years experience as a Product Manager.
Put to action: translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
Experience using data to craft strategic decisions. This is a sophisticated challenging space, requiring experience with experimentation and data-driven decision-making.
Build a vision: define a product vision for the team and identify near and long-term initiatives to build your product roadmap.
Align teams: work closely with cross-functional teams such as Matching, Eng, Data Science, and Operations to align business and product strategy.
Residential Customer Experience Specialist
By ALLO Communications At , Lincoln, Ne $17 - $19 an hour
Provide an excellent customer experience!
1+ Year(s) of previous customer service experience, preferably over the phone.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
Customer Experience Specialist Jobs
By A1 Garage Door Services At , , Az
Manage large amounts of incoming phone calls and outbound return calls.
Proven sales and customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong knowledge of computer systems and software
Customer Experience Specialist Jobs
By Mud Pie, LLC. At Stone Mountain, GA, United States
Experience in ERP and/or inventory management systems preferred
Strong organizational, problem solving, and time management skills
Leverage ERP and Warehouse Management System for order maintenance
Develop and maintain relationships with customers, buyers, and territory managers
Support territory managers in building, growing, and developing customer accounts
Manage inquiries and resolve concerns
Customer Experience Specialist Jobs
By Intuit At Mountain View, CA, United States
Individual contributor who executes parts of the customer experience plan
Works closely with internal stakeholders and external business partners (when relevant to the offering)
Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
Proposes solutions that challenge status quo to eliminate pain both experiences
Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
Customer Experience Specialist-Ags Jobs
By Delta Air Lines At Augusta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Cvg Jobs
By Delta Air Lines At Cincinnati, OH, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales, and at least one year of experience providing customer service.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Atl Jobs
By Delta Air Lines At Atlanta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Product Specialist to join our team and help us deliver the best customer experience possible. You will be responsible for developing and managing our customer experience products, ensuring that our customers have the best possible experience with our products and services. If you have a passion for customer service and a drive to make a difference, this could be the perfect job for you!

Overview A Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They are responsible for understanding customer needs and providing solutions that meet those needs. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. Detailed Job Description The Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. The Customer Experience Product Specialist will be responsible for providing product information, answering customer inquiries, and resolving customer issues. They will also be responsible for providing product demonstrations, training, and support. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of customer service experience
• At least one year of product knowledge experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of different departments
• Ability to work with a variety of different customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Experience
• At least two years of customer service experience
• At least one year of product knowledge experience
• Experience in a customer service role
• Experience in a product knowledge role
Job Responsibilities
• Provide product information and answer customer inquiries
• Resolve customer issues in a timely manner
• Provide product demonstrations and training
• Provide customer support and troubleshooting
• Work with a variety of different departments to ensure customer satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management