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Customer Experience Specialist Jobs
Company | Intuit |
Address | Mountain View, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-21 |
Posted at | 9 months ago |
Overview
- Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
- Interprets and responds to data and makes recommendations for elements of new designs
- Individual contributor who executes parts of the customer experience plan
- Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
- Decisions impact both personal, team and business deliverables
- Contributes to the completion of organizational projects and goals
- Works closely with internal stakeholders and external business partners (when relevant to the offering)
- Proactively simplifies and continuously improves existing processes to operate more efficiently. Serves as an informal leader for change management across key projects
- Collaborates with cross functional partners across the organization (including analytics, product, sales, and customer success)
- Demonstrates a deep understanding of the customer and expert journey (and long term problems) and builds a shared understanding of the customer experience and opportunities across cross functional stakeholders
- Synthesize data from various Voice of Customer channels (including follow-me-homes) to identify pain points in product and service experiences; develop hypotheses, drives experiments to prove hypotheses and propose successful solutions
- Proposes solutions that challenge status quo to eliminate pain both experiences
- Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
- Communicates and drives alignment on insights and priorities with stakeholders where relevant to projects being driven
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