Customer Experience Specialist Jobs

Position Summary :

Mud Pie is looking to hire an enthusiastic, positive and motivated individual to join our Sales and Customer Experience Team. The Customer Experience Specialist will support the sales team and work directly with buyers at specialty retail stores nationwide.

Essential Duties and Responsibilities:

• Work major home and gift international tradeshows, specifically at Mud Pie Showroom Campus in Atlanta’s AmericasMart
• Develop and maintain relationships with customers, buyers, and territory managers
• Partner with the Mud Pie product development team to understand product lines each season in order to promote sales and respond to product related inquiries
• Serve as the #1 Brand Ambassador to customers, Mud Pie retailers, and the sales force
• Participate in small call center environment handling incoming calls and emails from customers and sales organization
• Collaborate with the Mud Pie marketing team to echo promotional activity
• Initiate outbound sales and customer service calls/emails as needed
• Direct liaison between the independent sales channel and Mud Pie home office
• Uphold operational and organizational excellence in an effort to protect daily and weekly order maintenance
• Utilize Open Order and Back Order Reports to properly plan and prepare sales orders
• Leverage ERP and Warehouse Management System for order maintenance
• Support territory managers in building, growing, and developing customer accounts
• Upsell products to promote the sales of Mud Pie merchandise
• Open new customer accounts and maintain existing customer files and account data
• Other administrative projects as needed
• Manage inquiries and resolve concerns

Requirements:

• Excellent and proper verbal and written communication
• Experience in ERP and/or inventory management systems preferred
• Bachelor’s Degree preferred or 2 years equivalent work experience in a customer service, marketing, or sales position
• Proficient in Microsoft Office, specifically Excel and Outlook programs
• Solution oriented and demonstrates strength in methodical thinking to achieve a goal
• Ability to remain positive and focused in a fast paced environment
• Fosters team environment and can facilitate brainstorming
• Confident problem solver that proactively resolves issues
• Strong organizational, problem solving, and time management skills

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