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Customer Experience Product Specialist Jobs

Customer Experience Specialist Jobs
By Nickson At Dallas, TX, United States
Successful experience in a corporate environment
Strong written and verbal communication skills, including active listening and clear articulation
Ability to multitask, manage time, and prioritize
Nickson is seeking a Specialist to join the Customer Experience Team within our fast-growing venture.
• Build expert and dynamic knowledge of company products and services.
Ability to solve problems and alleviate conflicts or escalate tactfully
Customer Support Specialist- Medical Product
By Jobot At Cincinnati, OH, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Tampa, FL, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Customer Support Specialist- Medical Product
By Jobot At Dallas, TX, United States
Excellent time management skills and ability to multitask
Utilize edify phone system and ticketing system to manage customer inquiries
2+ years of experience in customer support, preferably in the medical industry
Strong communication and problem-solving skills
Experience with medical devices and durable medical goods
Provide exceptional customer service to clients in the medical industry
Airport Customer Experience Specialist
By Dallas Fort Worth International Airport (DFW) At Dallas, TX, United States
Two (2) years of experience with customer service in a direct customer service environment.
Engage with customers, review their daily work sheet, and react to changes in the operating environment.
Answer customers’ questions and concerns, provide information for all DFW products to include Airport services, amenities, concessions, airlines, and kiosks.
Complete a variety of activity logs and status reports used to monitor the business unit.
Completion of high school curriculum or equivalent.
Possession of a valid Class C driver's license.
Senior Product Manager - Customer Experience, Post Booking
By StubHub At New York, NY, United States
5+ years in customer experience product management or equivalent experience, developing and launching products with highly successful business outcomes at scale
Exceptional problem-solving skills using first principle thinking, with demonstrated faculty to make sound decisions by accurately evaluating trade-offs
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Experience with SQL or any procedural programming language with the willingness to master them
Solve problems by analyzing data and by implementing product driven and automation solutions
Define and analyze metrics to inform the success of a product and develop action plans accordingly
Customer Experience Specialist Jobs
By Hingham Institution for Savings At Hingham, MA, United States
Contact Center experience and working remotely is a plus.
1+ years retail banking experience is a requirement.
Excellent interpersonal and telephone communication skills along with active listening
1-2 years experience in a customer support role.
Excellent computer skills including, but not limited to: G Suite, Excel/Sheets, Internet Browsers, and settings.
Ability to multi-task, set priorities and manage time effectively
Customer Experience Specialist Jobs
By Pietra At Manhattan, NY, United States
Communicate thoughtfully with customers across multiple channels, consistently delivering a 5-star experience
Develop and maintain in-depth product and operational knowledge
Demonstrated experience in supporting customers through email, chat, and/or social channels (1-2 years)
General knowledge of eCommerce return policies and protocols
Empathy, collaboration skills, and ability to work effectively in a team
Proficiency in computer usage, data entry, and quick information retrieval
Customer Experience Specialist Jobs
By Klay Brands At Arizona, United States
* Experience delivering customer focused solutions to meet customer needs
* Experience with Amazon Seller Central and Shopify
* 2+ years of Customer Service experience
* Superior verbal and written communication skills
* Active listening skills with the ability to communicate patience & empathy
* Must be a team player who is able to make independent decisions based on established guidelines
Customer Experience Specialist Jobs
By Next Jump At New York, NY, United States
Exceptional organization and time management skills
3+ years of experience with frontline customer service and escalations
Strong written, oral and interpersonal communication skills
Strong critical thinking and creative problem solving skills
Experience with e-commerce and working with engineering teams is a plus
Be willing to take on new challenges
Customer Experience Specialist Jobs
By VNA of the Treasure Coast At Vero Beach, FL, United States
Generous paid time off accrual
Up to 88% coverage of health insurance costs
Several local and national discounts
Key member of VNA’s care coordination platform committee.
Reviews and analyzes patient insights, both objective and subjective, collected through the care coordination platform.
Shares insights, activities, follow-up actions, and outcomes with clinical and administrative leadership teams to inform-decision making and direction.
Customer Experience Specialist Jobs
By EmBe At Sioux Falls, SD, United States
Manage Outlook calendar for group spaces such as conference rooms and gym.
Perform other duties and responsibilities as assigned.
Previous customer service experience preferred. Person must be assertive, friendly and demonstrate energetic personality.
Model excellent oral and written communications, teamwork skills, and the EmBe mission through cross-departmental work.
Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
Monitor and warmly greet all persons entering/leaving the building.
Senior Product Manager (Customer Experience) - Remote
By The Home Depot At Atlanta, GA, United States
Experience guiding more junior team members through Product Management fundamentals in a professional setting
Typically reports to the Product Management Manager or Sr. Manager.
Experience working as a Product Manager in a modern software development based enterprise environment
Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities
3-6 years of relevant work experience
Associate Product Manager (Customer Experience) - Remote
By The Home Depot At Atlanta, GA, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Typically reports to the Product Management Manager or Sr. Manager.
Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
Manages the purchase order and invoicing process with 3rd party vendors
0-1 years of relevant work experience
Experience working in a fast paced, fluid environment where priorities shift on a regular basis
Coordinator, Customer Experience Product Support
By American Airlines At Dallas, TX, United States
Bachelor's degree in technology, business, aviation management, communications, or related fields, or equivalent experience
Knowledge of basic data management and analysis including tools like Cognos, Mosaic, Tableau, etc.
Conducts product meetings; completes product tracking/analysis reports; reports to management and business owners regarding product progress, issues, and risks
This job is a member of the Customer Experience Innovation and Delivery within the Customer Experience Division.
Supports product requirement definition and design through assisting with user stories and participating in retrospectives
2 years’ experience supporting business solutions or related analytical work
Customer Experience Specialist Jobs
By eBay At Atlanta, GA, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Product Success Specialist (Product Management Experience Required)
By Aha! At Philadelphia, MS, United States
We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.
2+ years experience defining, managing, or launching new functionality at a growing software or technology company
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
We exchange value: We do not have any salespeople and we focus on what is best for the customer.
Used a detailed go-to-market process to achieve product and business goals
Group Product Manager - Customer Experience
By StubHub At New York, NY, United States
7+ years in customer experience product management or equivalent experience
Drive multiple product areas within the Customer Experience ecosystem independently
Help build and manage a talented and diverse team of product managers that integrate into independent product or feature teams
Demonstrated experience developing and launching successful at-scale customer facing products
Demonstrated ability of strong leadership, organizational and execution skills in a fast-paced environment
Ownership of key business metrics that directly and meaningfully impact the P&L
Customer Experience Specialist Jobs
By ICL Group At United States
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
What skills and experience do I need to be successful in this role?
• Manage the order to invoice process for all assigned accounts.
• Practical experience with SAP and CRM systems such as SalesForce preferred.
• Excellent Microsoft Excel skills required
• Sound judgment and excellent problem-solving skills.
Customer Experience Specialist Jobs
By Yadav Diamonds & Jewelry At San Francisco Bay Area, United States

Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Product Specialist to join our team and help us deliver the best customer experience possible. You will be responsible for developing and managing our customer experience products, ensuring that our customers have the best possible experience with our products and services. If you have a passion for customer service and a drive to make a difference, this could be the perfect job for you!

Overview A Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They are responsible for understanding customer needs and providing solutions that meet those needs. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. Detailed Job Description The Customer Experience Product Specialist is responsible for providing a high level of customer service and product knowledge to customers. They must be able to effectively communicate with customers, both verbally and in writing, and be able to work with a variety of different departments to ensure customer satisfaction. The Customer Experience Product Specialist will be responsible for providing product information, answering customer inquiries, and resolving customer issues. They will also be responsible for providing product demonstrations, training, and support. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• At least two years of customer service experience
• At least one year of product knowledge experience
• Ability to work in a fast-paced environment
• Ability to work with a variety of different departments
• Ability to work with a variety of different customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product features and benefits
• Knowledge of sales techniques
• Knowledge of customer service software
• Knowledge of Microsoft Office
Job Experience
• At least two years of customer service experience
• At least one year of product knowledge experience
• Experience in a customer service role
• Experience in a product knowledge role
Job Responsibilities
• Provide product information and answer customer inquiries
• Resolve customer issues in a timely manner
• Provide product demonstrations and training
• Provide customer support and troubleshooting
• Work with a variety of different departments to ensure customer satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management