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Customer Experience Specialist-Cvg Jobs
Company | Delta Air Lines |
Address | Cincinnati, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Services,Airlines and Aviation |
Expires | 2023-08-19 |
Posted at | 9 months ago |
United States, Ohio, Cincinnati
- Competitive salary, industry-leading profit sharing program, and performance incentives
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Domestic and International space-available flight privileges for employees and eligible family members
- Recognition rewards and awards through the platform Unstoppable Together
- 401(k) with generous company contributions up to 9%
- Interacting with a globally diverse group of customers and colleagues
- Actively listening
- Attention to detail
- Quickly identifying and owning customer issues
- Actively search for solutions to problems
- Making quality decisions
- New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
- Be at least 18 years of age.
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
- Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
- Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
- High School diploma, GED, or High School Equivalency.
- Authorized to work in the United States.
- Demonstrates that privacy is a priority when handling personal data.
- Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches.
- One year of experience working in sales, and at least one year of experience providing customer service.
- Spanish language fluency. Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position.
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