Vice President, Technology Business Operations

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian IT Services (EITS) is the global technology organization that supports all of Experian. Our organization is comprised of about 2000+ employees across the globe supporting and improving our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment.

Experian Technology plays a critical role in the delivery of Experian’s strategic aspirations, providing leading technology solutions and capabilities which underpin the delivery of outstanding products and services. Reporting to the Chief Financial Officer of Technology and Information Security, you will oversee leadership and direction of the operational services critical to ensuring that Experian Technology is operating efficiently and effectively and delivers against its strategic goals. You will oversee, ensure, and enable the development and implementation of a comprehensive global performance framework, incorporating best-practice OKR (objectives and key results) principles, working with an enterprise-wide geographically diverse stakeholder group. You will oversee the development and production of all Technology performance reporting, including monthly reporting to the Group COO and Group CFO and quarterly reporting to the Group CEO. Given the cross-functional and global nature of the role, you will deliver a diverse range of key cross-functional strategic efforts on behalf of the Group President of Technology/CFO Technology, often acting as a “trouble-shooter” with superior ability to navigate uncertainties and deliver high-quality results. This role will lead both matrixed and directly managed teams, which will flex in size depending on priorities but is expected to be 10-20 FTEs.

What You'll Be Doing

• Operate in a “challenging business partner” role, acting as sparring partner with senior technology leaders to optimise strategy and results.
• Act as a proxy for the CFO Technology as needed to facilitate resolutions and progress towards goals.
• Facilitate prioritization of efforts across Technology and search out creative solutions to problems.
• Lead execution of key initiatives on behalf of the Group President Technology and/or CFO Technology, engaging in a high level of collaboration across a number of Business Unit and work plans, with the ability to navigate obstacles and uncertainties to deliver required outcomes.
• Lead process to build and deliver annual Technology strategy, using superior organization and stakeholder skills to work across Experian to gather, synthesize and analyze content.
• Evaluate metrics and KPIs used to track and assess Technology performance and alignment to strategic goals.
• Lead and enhance production and delivery of Technology management reporting and analysis, including monthly enterprise technology reporting packs to be presented to the President of Technology, Group COO and Group CFO on a monthly basis.
• Design, develop and operationalize Experian Technology OKR framework, content, and reporting, evolving this into the key framework used across the enterprise to track progress and delivery against Experian’s highest value priorities and strategic technology goals.
• Lead and enhance production and delivery of Technology Quarterly Performance Report (QPR), working with a distributed set of stakeholders/data providers to deliver high-quality content for discussion with the Group CEO, Group COO and Group CFO on a quarterly basis.

Qualifications

• Proven experience in creating and implementing enterprise level Technology Objectives and Key Results (OKR) frameworks, to support high-quality execution of multi-year strategic plans and monitor achievement of annual operational plans.
• Superior skills in designing and producing C-suite level management reporting and analysis.
• Excellent communicator - superb verbal and written communications skills. Experience writing and communicating with executives.
• Excellent people leadership skills, with proven experience in building and developing global teams, in a highly matrixed environment
• Bachelor’s degree or higher in Business, Computer Science, or related field.
• Excellent stakeholder management and partnership skills.
• A versatile approach, with willingness to learn and take on new obstacles in a fast-paced and high-performing, highly matrixed business environment.
• At least 10 years professional experience in financial services, IT or management consulting designing and operating management and control practices to drive and support high performance environments in Technology organizations.
• Experience driving complex projects and excellent collaboration skills across multiple global teams.
• Proactive, positive, innovative operating style and approach.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!