Vice President Of Operations - Remote

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in Care Coordination to drive efficiency and results through the delivery of quality, evidence-based care.

As a key leader on the team:

• Knows how and when to celebrate success
• Must have a love of learning
• Endless curiosity and a enthusiasm for continuous improvement
• You lead with empathy, vulnerability, and honesty
• Empower and inspire full time associates through coaching
• Team-first mindset
• Lead and inspire the team (seems redundant to the one below, which I like the wording on better, consider removing this one)
• Hold others to high standard

Duties/Responsibilities:

• Oversees the daily operations in Care Coordination driving results that meet or exceed internal key performance indicators and service level agreements in value-based contracts
• Ensures Care Coordination services are aligned with the Compliance and Quality Programs.
• Identifies training and continuing education needs and ensures proper training and ongoing education is developed and provided.
• Establishes and maintains collaborative working relationships with employees, internal business partners and stakeholders, senior leaders, and multiple healthcare system executives, as needed.
• Participates in developing and implementing contracts with payors, providers, healthcare systems and vendors in support of value-based care.
• Collaborates with other areas of the business to carry out the organization's goals and objectives.
• Leads and directs operations team to drive efficiency and quality care outcomes.
• Presents monthly and ad hoc performance reports and metrics to the Chief Clinical Officer, business partners and senior leadership, as needed.
• Maintains an organizational culture of positivity, motivation, and inclusivity.
• Drives workforce development and retention. Develops leaders at all levels of the organization.
• Sustains communications that promote alignment with organization’s mission, vision, values and growth.
• Participates in the budget process to ensure operations are within approved budget.
• Ensures staff practices are aligned to codified standard operating procedures; design and refine SOPs, as needed
• Successfully integrates new growth opportunities into operations.
• Design staff KPIs and drive performance accountability

Required Skills/Abilities:

• Ability to exercise a high degree of initiative, sound judgment, discretion, and decision-making skills
• Knowledge of human resource management practices
• Highly effective verbal and written communication skills; effective change management skills
• Ability to solve management issues and direct numerous and varied operations simultaneously
• Possesses and maintains a current knowledge of healthcare industry operations and trends
• Ability to work in a fast-moving (and sometimes ambiguous) environment, while managing toward clarity and solutions
• Knowledge of related regulatory and compliance requirements
• Ability to set and maintain high standards of performance, hold people accountable for achieving deliverable metrics, encourage team participation, and motivate others through a shared vision

Education and Experience:

• MBA or equivalent work experience preferred
• Experience with value-based care, Medicare / Medicaid / Managed Medicaid Long-term Services and Support preferred
• Clinical background preferred
• Ten years’ experience in progressive leadership experience in healthcare delivery, minimum of 5 years’ experience at advanced leadership level

Physical Requirements:

• Must be willing to provide support and be accessible across multiple time zones
• Minimal lifting, bending but role typically requires long period of sitting
• Home office setting, indoor, extensive use of computer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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