Vice President Of Casino Operations

VP of Casino Operations Dual-Property

Hollywood Casino St. Louis & River City Casino

Duties/Responsibilities:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slot operations.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

Qualifications:

• Ability to write reports, business correspondence, and procedure manuals.
• Must have extensive knowledge of all Casino Operations.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of ten years experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Casino Operations operating systems.
• Excellent skills in both written and oral communication.