Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Voc Program Manager Jobs
Recruited by BayOne Solutions 8 months ago
Address United States
Project Manager - Installation (Us Region)
Recruited by GlobalFair 8 months ago
Address United States
Program Manager (000268) Jobs
Recruited by TriOptus 8 months ago
Address United States
Customer Operations Manager Jobs
Recruited by ForceBrands 8 months ago
Address United States
Senior Project Manager - Us/Can - Neuroscience - Remote/Home Based
Recruited by Worldwide Clinical Trials 8 months ago
Address United States
Project Lead (Us) Jobs
Recruited by MphaR (Medical Pharma Services) 8 months ago
Address United States
Project Manager- New Product Launch
Recruited by BrickRed Systems 8 months ago
Address United States
Us|Project Manager Level Ii
Recruited by Pinnacle Group, Inc. 8 months ago
Address United States
Customer Project Manager - Cdmo
Recruited by Mantell Associates 9 months ago
Address United States
Account Manager (Us) Jobs
Recruited by Chemaxon 9 months ago
Address United States
Hr Manager | Us Jobs
Recruited by Peak Support 9 months ago
Address United States
Project Manager (Us)-2
Recruited by Elevance Health 9 months ago
Address United States
Project Manager (Remote-Us) ($88000.00 - $124000.00 / Year)
Recruited by Talentify.io 9 months ago
Address United States
Head Of Restaurant Launch Operations
Recruited by Wonder Inn 9 months ago
Address United States
Sales Manager-Us Jobs
Recruited by Talesun Solar Technologies 9 months ago
Address United States
Project Manager (Us)-1
Recruited by Elevance Health 9 months ago
Address United States
Project Manager (100% Remote, Us)
Recruited by Ellucian 10 months ago
Address United States
Project Manager, Product Launch
Recruited by SPS Commerce 10 months ago
Address United States
Cbt Program Manager Jobs
Recruited by TRAILS 10 months ago
Address United States
Program Manager - Eu Mdr
Recruited by Innova Solutions 10 months ago
Address United States
Assistant Project Manager (Us-Based Remote)
Recruited by Talentify.io 10 months ago
Address United States
Us Sales Manager Jobs
Recruited by FIELDKING USA 10 months ago
Address United States
Clinical Project Manager Ii (Remote - Us / Canada)
Recruited by ICON Strategic Solutions 10 months ago
Address United States
Customer Project Manager Jobs
Recruited by Philips 10 months ago
Address United States
Launch Manager Jobs
Recruited by Fulcrum 10 months ago
Address United States
Creative Project Manager (Us - Contract)
Recruited by Expedia Group 10 months ago
Address United States
(Us) Project Manager - Customer Care Launch
Company | PointClickCare |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-30 |
Posted at | 10 months ago |
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary
Reporting to the Senior Manager Customer Care Launch, you will act as the customer care liaison to lead multiple Electronic Health Record market ready solution and services launch projects simultaneously. You will mobilize cross-functional efforts within customer care to define strategies, develop tools and execute on programs that drive the launch of world class solutions and services to its customers. You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer care organization, customer time-to-value and company time to revenue. To accomplish this you will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. You will work in conjunction with product leaders and cross-functional teams.
Key Responsibilities
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary
Reporting to the Senior Manager Customer Care Launch, you will act as the customer care liaison to lead multiple Electronic Health Record market ready solution and services launch projects simultaneously. You will mobilize cross-functional efforts within customer care to define strategies, develop tools and execute on programs that drive the launch of world class solutions and services to its customers. You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer care organization, customer time-to-value and company time to revenue. To accomplish this you will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. You will work in conjunction with product leaders and cross-functional teams.
Key Responsibilities
- Ensure activities are planned, executed and adjusted as needed based on those results
- Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new solution or service offering
- Plan and execute solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business outcomes
- Lead continuous and measurable improvement in launch processes to accelerate customer time-to-value and business time-to-revenue
- Provide coaching, mentoring and support to team members and peers
- Work with a cross functional team of professional services, customer success, customer care operations and customer support professionals to create a set of launch goals
- Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly
- Manage the project budget, team resources, communications, and project plans
- Lead the customer care team in monitoring and measuring launch results against goals.
- Create and manage a plan designed to achieve the launch goals and successfully execute the launch strategy with the cross functional team
- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company
- Ability to manage conflict and drive decisions
- Knowledge of product development processes, the software development lifecycle, release management or customer journey, and lead to cash processes and systems a plus
- Previous experience with healthcare systems (EHR, EMR, Pharmacy) is a plus
- Ability to build, direct and influence project teams
- Exceptional presentation, oral, and written communication skills
- Strong critical thinking and decision-making skills
- Robust business acumen and ability to partner with senior business leaders to drive initiatives
- Experience working closely with or directly on Professional services, Customer Success or Customer Support teams.
- Experience driving data-driven process improvement
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago