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Us It Support Technician I
Company | Henry Schein |
Address | , , Tx |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-15 |
Posted at | 1 year ago |
What is the
Henry Schein ONE
Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!
If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!
JOB OVERVIEW:
This position is responsible for providing basic, first line, technical support of IT related products and services for our customers, field technicians, and field reps.
KEY RESPONSIBILITIES:
- Participate in company meetings and trainings.
- Provide professional communication, both written and verbal.
- Document all service request information into internal database systems according to stringent guidelines and procedures.
- Participate in special projects and perform other duties as required.
- Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT support issues. Escalate issues when applicable.
- Provide at least a basic level of installation, setup, maintenance, and troubleshooting support services among a wide range of IT related products.
SPECIFIC KNOWLEDGE & SKILLS:
- Business productivity software, email, web browsing, security software
- Hardware for desktops, laptops, and tablets
- Hardware for small business servers
- Network connectivity and wireless access issues
- Miscellaneous devices, cabling, memory, storage, add-on components
- Small business data backup systems, software, and media
- Domain, user accounts, software accounts
- Experience with using standard office equipment, business productivity software such as Microsoft Office, Microsoft Outlook, ticketing databases, CRM databases, remote access software, and call center phone systems is typical.
- Update and patch deployment, virus removal, malicious software removal
- Microsoft’s currently supported Windows desktop and server operating systems.
- Peripherals, printers, scanners, displays, and interface devices
- Small business switches, routers, firewalls, and access points
- Basic level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services of IT related products including but not limited to:
- Strong reading, writing, and typing skills. Excellent communication skills, both verbal and written. Experience with handling multiple phone calls and emails daily. Strong customer service skills and experience.
- Healthcare related digital technologies, devices, and software preferred
GENERAL SKILLS & COMPETENCIES:
- Excellent interpersonal communication skills
- Ability to multi-task
- Oversee small projects
- Ability to work in a team environment
- Ability to plan and arrange activities
- Analytical thinking
- Strong time management skills and the ability to prioritize work
- Capacity to work effectively under pressure
- Ability to manage conflict
- Ability to maintain confidential and highly sensitive information
- Establish productive working relationships at multiple levels within the organization
- Identify and recommend continuous improvement opportunities
- Customer service oriented and ability to work with and resolve complex issues
- Very good attention to detail and accuracy
- Excellent written and verbal communication skills
WORK EXPERIENCE:
Typically 4 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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