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Company | Hypori |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-07-25 |
Posted at | 10 months ago |
Join our innovative team to develop disruptive solutions transforming secure mobility for Federal and Commercial customers. Our innovative solution puts the power and speed of the cloud on any mobile device to enable users access to critical data and apps through a separate, secure virtual workspace. From commercial IP to national security level intel, Hypori protects data from every type of threat with zero data at rest. You can learn more about Hypori at . At Hypori , we believe top talent deserves top benefits and a challenging yet rewarding work environment. We are committed to creating an inclusive workplace for our employees and customers that embrace our differences and perspectives making us a stronger, more successful company.
- Write and edit training manuals.
- Participate in an On Call Rotation. Swing Shift: Wed - Sun 3PM - 11PM CST; Nights: Wed - Sun 11PM - 7AM CST. We are supporting a 24/7/365 environment and schedules will not rotate. Initial training is Day Shift M-F 8am-4pm CST for the 1 st 90 days
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software in on premise and cloud environments.
- Gain feedback from customers to improve training methods.
- Run reports and analyze common complaints and problems.
- Train other staff on troubleshooting and diagnosing problems.
- Respond to queries on the phone, via email, or through remote access.
- Train computer users.
- An openness to learning new technologies.
- Excellent communication and interpersonal skills.
- An associates degree in computer science or related field or an equivalent combination of education and experience.
- Must be a US Citizen.
- Must have the ability to obtain a DoD Security Clearance with a Single Scope Background Investigation.
- Strong customer service skills.
- Well-versed in computer systems and understand Android, Azure and AWS cloud platforms.
- A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
- Good problem-solving, analytical, and team-working skills.
- At least 1 year experience working as a Customer Support Specialist.
- Must be able to obtain a DoD Security Clearance with a Tier 5 Investigation
- Must possess a DoD Security Clearance with a Tier 3 Investigation (Secret)
- Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher.
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