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Tier I It Support Technician Jobs

It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
It Support Engineer I
By Vericast At , Salt Lake City $64,200 - $70,000 a year
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
It Manager I Jobs
By Aramark At , Bentonville, 72716

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It Client Support Manager I
By East Carolina University At , Greenville
At least two years of management experience
Manage admissions processing, incoming/outgoing mail (electronic and paper), and admissions data reporting
Manage all third-party systems including Mongoose, Main Stay, WISR/Ship Mates, CFNC, Common App, College Board, and Encoura
Continually develop improvements to the student experience of applying and enrolling to the university
License or Certification Required by Statute or Regulation
Experience working in undergraduate admissions
It Support Technician I
By Veterinary Emergency Group (VEG) At , White Plains $50,000 - $60,000 a year
0-2 years of experience or a recent graduate with a well-rounded educational foundation
Excellent communication, documentation, and presentation skills
Provide high caliber remote and in-person tech support across the organization
Extra points if you made a career change and have a rich history in the service and retail landscape
Due to a hybrid work schedule, preferences will be given to NYC residents
Ability to prioritize work tasks
It Support Engineer I
By City of Alexandria, VA At , Alexandria $50,588 - $89,022 a year
Utilizes enterprise desktop management tools for operating system and software deployments
Documents Help Desk processes and procedures through knowledgebase articles, SharePoint postings, and in-person training;
Assists the Help Desk Manager with running and processing daily and periodic reports;
Provides first level support via telephone, chat, email, or in-person to City staff requesting assistance for software and hardware issues;
Processes, routes, and escalates IT requests quickly and accurately through the City’s ITSM portal and provides feedback for improvements;
Provides technical guidance, installs and performs repairs to hardware, software, and peripheral equipment following established procedures, correcting deficiencies with senior engineers;
Tier 3 It Support Jobs
By Staffing Technologies At Atlanta Metropolitan Area, United States
· Expert level knowledge in all areas of ownership and confidence to support other areas
· Manage and prioritize tasks, problems, change, and projects
· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
· A good understanding and broad knowledge of computer technology and networking architectures
· Excellent communication, interpersonal, organizational, and presentation skills
This role is onsite x5 days a week in the downtown ATL area.
Tier 3 Support Technician(Onsite)
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
Customer Support Specialist - Tier I Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Specialist I, It Support
By PopHealthCare At Franklin, TN, United States
Working knowledge of help desk software, databases and remote control
In person and remotely walk customers through problem solving process.
Recommended procedure modifications or improvements to the IT Manager and team members.
Preserve and grow your knowledge of help desk procedures, products and services.
Strong client-facing and communication skills
Proven working experience in providing help desk support.
Tier Iii, Product Support Analyst - I/Dd
By Sandata Technologies At New York, United States
Follow established standards with queue and ticket management
Effectively communicate with peers and all levels of management
Ensure security of personal health information (PHI) and report any violations or observations to management.
Demonstrated working knowledge/experience with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queries.
Facilitate meetings with internal teams, transfer knowledge
Working knowledge of RDBMS concepts; ability to read and understand the data model
Tier 3 Support Technician Jobs
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
It Support I Jobs
By Innova Solutions At Arlington, TX, United States
Must have extensive experience with Microsoft Active Directory and user management
Supports remote computing and telecommuting clients
Extensive experience with hardware/software platforms to include MS Windows 7 and 10
Extensive experience in Microsoft Suite Office 2013/2016
Good diagnostic and troubleshooting skills
Knowledge of Microsoft Lync/Skype for Business.
It Support Engineer I
By Vericast At Salt Lake City, UT, United States
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
Customer Support Specialist - Tier I – Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Customer Support Specialist - Tier I - Swing/Night/Weekend Shifts
By Hypori At Austin, TX, United States
An associates degree in computer science or related field or an equivalent combination of education and experience.
Respond to queries on the phone, via email, or through remote access.
At least 1 year experience working as a Customer Support Specialist.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
It Support Technician (Tier 1)
By Cohen Law Group At Maitland, FL, United States
Must have experience in a professional environment in Group policy management and active directory administrative.
Primary focus will be on day-to-day operations, desktop support, helpdesk, and data management
1-2 years of database, network administration, or system administration experience in a working role
Strong knowledge of systems and networking software, hardware, and networking protocols
Previous hands-on experience in a professional environment in server and desktop networks and Windows operating systems
Excellent communication skills (oral and written) required
It Support Technician I
By TeamLogic IT At Tempe, AZ, United States
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Experience providing remote desktop support.
Health, Dental, Vision Insurance offerings
Devoted to yourself to improve your education and IT field of study
Experience working tickets and answering phone calls from customers.
Fitness Center across the hall
Tier 1 Support Technician Jobs
By The Bowen Group At Chantilly, VA, United States
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
Navigate a knowledge base to locate appropriate answers to user's questions.
Education: Bachelor's or Master's degree in computer science or related field.
Work Experience: Three to ten years of experience in a help desk or other technical customer service setting.
Principles and methods for offering products or services.
This is an IAT Level I position which requires one of the following certifications:

Are you looking for a challenging and rewarding career in IT Support? We are looking for a Tier I IT Support Technician to join our team! You will be responsible for providing technical assistance to our customers and resolving their IT issues. You will be the first point of contact for our customers and will be expected to provide excellent customer service. If you have a passion for technology and a desire to help others, this is the job for you!

Overview A Tier I IT Support Technician is responsible for providing technical support to customers and end-users. They are the first point of contact for customers and end-users who need assistance with their IT systems and software. The Tier I IT Support Technician is responsible for troubleshooting and resolving technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I IT Support Technician is responsible for providing technical support to customers and end-users. This includes troubleshooting and resolving technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I IT Support Technician will also be responsible for responding to customer inquiries, providing technical advice, and helping customers with their IT systems and software. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Knowledge of IT security principles
• Knowledge of IT best practices
Job Qualifications
• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• 1-2 years of experience in IT support
• A+ certification or equivalent preferred
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT security principles
• Knowledge of IT best practices
• Knowledge of customer service principles
Job Experience
• 1-2 years of experience in IT support
• Experience troubleshooting and resolving technical issues
• Experience providing customer service
• Experience working with IT systems and software
Job Responsibilities
• Respond to customer inquiries and provide technical advice
• Troubleshoot and diagnose technical issues
• Provide customer service and support
• Escalate more complex issues to higher-level technicians
• Install, configure, and maintain computer hardware, software, and networks
• Monitor and maintain IT systems and software
• Ensure IT systems and software are secure and up-to-date
• Follow IT best practices and security protocols