Customer Success Lead Jobs

About Us:
YipitData is the leading market research and analytics firm for the disruptive economy. We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more. Our on-demand insights team uses proprietary technology to identify, license, clean and analyze the data many of the world’s largest investment funds and corporations depend on.
For three years and counting, we have been recognized as one of Inc’s Best Workplaces. We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.
About The Role:
We are seeking an enthusiastic and highly organized Customer Success Lead (official title: "Customer Onboarding Specialist") to join our team. As an Onboarding Specialist, you will play a crucial role in ensuring a smooth and successful transition for our prospective customers from sales to the onboarding process. Your primary focus will be to create a seamless onboarding experience for our customers by addressing privacy and security concerns, providing technical integration support, and collaborating with cross-functional teams internally.
This is a remote-friendly opportunity that can sit in NYC (where our headquarter is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work.
In this role, you’ll gain experience in:

• Transition from Sales to Onboarding: After a customer commit is received, you will take charge of the onboarding process, becoming the main point of contact for the new customer. Your goal is to build a strong relationship with the customer from the start, ensuring a smooth handover from the sales team.
• Privacy and Security: Working closely with our legal and infosec teams, you will address any privacy and security concerns that prospective customers may have during the onboarding process.
• Technical Integrations: You will guide customers through any technical integrations required during the onboarding process. This will involve helping them understand our products' technical aspects, resolving any integration issues, and ensuring they can utilize our solutions effectively.

You are likely to succeed if:

• You’re comfortable conversing with senior stakeholders at large companies. You will regularly interact with senior stakeholders at prospective customers, including technical experts and decision-makers. Being confident in discussing complex technical matters and answering their questions/concerns is crucial for building trust and fostering strong relationships.
• You thrive in a fast-paced environment. Our industry moves quickly, and time-to-value for our customers is essential. As such, you must thrive in a fast-paced environment, being able to prioritize tasks efficiently and meet deadlines.
• You enjoy collaborating with large, cross-functional teams. As an Onboarding Specialist, you will work closely with various internal teams, including sales, legal, infosec, and product development. Collaborating effectively with these teams to deliver a fantastic onboarding experience will be a key part of your role.
• You’re extremely organized. With numerous customers at various stages of onboarding, staying organized is vital. You should be skilled in managing multiple onboarding processes simultaneously, ensuring each customer receives the attention and support they need.

What We Offer:
Our compensation package includes comprehensive benefits, perks, and a competitive salary:

• The annual salary for this position is anticipated to be up to $80,000 On-Target-Earning ($70,000 Base + $10,000 Bonus). The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks.
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• We care about your personal life and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!
• This is a remote-friendly opportunity that can sit in NYC (where our headquarter is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.
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