Staff Program Manager, Collaboration Products

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join

Airbnb

The world is changing how it works — it’s moving towards more flexibility for where people can do their jobs. Airbnb has already shown that we can accomplish a lot remotely. Together, we navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and made 150 upgrades to our product, all over Zoom. All of which made us question some of the things we took for granted in the past. Do we really need to be in an office five days a week? How else can we spend our commute time? Where do we want to live if we don’t need to live by our job?

The days of the best talent flocking to a handful of major cities are over. Limiting your talent pool to a commuting radius around a physical office will put companies at a significant disadvantage. The best people in the world will live everywhere, not concentrated in one area. Companies that recruit from different communities will also be the most diverse companies. And the more flexible a company is, the more it will allow each person to create the right conditions for their own life.

Collaboration Products

The Collaboration Products team is responsible for managing the tech stack and ecosystem of our core collaboration technologies for Airbnb employees across the globe. Our mission is to deliver a streamlined, cloud-based collaboration tech stack that enables our collaboration capabilities for Airbnb teams so that we can collaborate effectively as we live and work anywhere in the world. Our team is organized into four pods: Project and Portfolio Mgmt, Service Mgmt, Visualizations and Connections.

The difference you will make

The Staff Program Manager, Collaboration Products is responsible for the strategy for enterprise collaboration products (e.g., suite of third party vendor applications), including maximizing employee awareness, adoption and satisfaction. The product manager fosters strong technical relationships with application vendors and represents employee and business use cases (in partnership with functional areas leads) during the vendor's ongoing product lifecycle management. The Staff Program Manager also ensures alignment of the product with vendor and internal roadmaps, as well as project, change management and enterprise architecture processes.

A Typical Day

• Monitor, analyze and report on usage and impact of Collaboration Products across Airbnb’s global employee groups
• Define the program strategy and roadmap for collaboration products at Airbnb, including alignment to vendor support and product roadmaps, as well as to emerging employee use cases
• Manage Collaboration Product dependencies and identify opportunities to streamline processes
• Support the analysis of business processes and functional requirements for the various Collaboration applications
• Work closely with team mates and cross functional stakeholders to identify the most impactful changes and features to implement and support
• Represent Collaboration Products and communicate vision, benefits and roadmap to internal stakeholders, leaders as well as external partners, as needed
• Provides oversight of vendors, such as escalating open tickets and requests with vendors
• Report and manage third partner application feature requests, enhancements, known errors, bugs and deficiencies
• Consistently determine how to maximize business value from Airbnb’s collaboration technologies
• Closely monitor vendor’s roadmap, release notes and feature sets to extract more value for Airbnb’s collaboration use cases

Your Expertise

• Experience with collaboration platforms and other cloud-based services
• Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
• Experience using automation to drive continuous improvement
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
• Experience driving technology adoption and reporting on workplace technology adoption
• Experience creating technology roadmaps and considering business requirements
• Digital workplace tool management expertise: management tools, techniques, monitoring and integration
• Experience communicating technical concepts to non-technical stakeholders
• 5+ years managing enterprise IT services, products or projects

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$175,000—$232,000 USD