Sr. Sales Operations Process Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

About The Team

By enabling our sales organization, we play an instrumental role in connecting people with the things they need and love, anytime, anywhere. The Global Sales Strategy & Operations team develops and drives long-term strategies related to driving effectiveness and optimizing efficiencies within the Business Development, 3rd Party Partnerships, Integration and Seller Acceleration teams. We focus on improving processes, tools, training, and delivering insights to enable these teams to deliver seller success and sustainable growth.

The Opportunity

The Sr. Sales Operations Process Manager will be responsible for leading projects which drive sales productivity, global consistency of execution, and adoption of best practices. You will be creating repeatable, scalable processes, frameworks, and playbooks working cross-functionally to deliver on key objectives. The role will partner closely with our Seller Excellence sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence from process improvement to documentation and end-to-end project delivery.

Responsibilities Include

• Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives
• Own and drive projects forward; participate in user acceptance testing, creating training documentation, and delivering training on respective initiatives
• Partner with Sales Strategy & Insights to build pre and post sales playbooks and a seller support segmentation model
• Liaise with Sales, Merchant Integration, and the Salesforce team to prioritize change and project requests
• Assist with planning, tracking, documentation and status updates for portfolio of projects
• Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process

Requirements

• Strong knowledge in the Salesforce CRM platform functionality and standard methodologies
• Proven experience in sales operations, enablement, or business operations within a technology sales environment
• Process oriented with strong analytical skills
• Build positive relationships across various teams within eBay and enjoy collaboration
• Highly results oriented and driven
• Proven track record of success in business process, operational strategy, trends, issues and data analysis to deliver against business objectives
• Demonstrated ability to work independently and with little direction
• History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
• Strong communication and presentation skills, balancing high level information with detailed analysis

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$126,800 - $187,550

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico.

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