Sr. Manager, Business Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Reporting to a VP of Global Strategy & Operations in Global Product, this role will drive operational reporting and analysis for the Product organization business cadences for a large portfolio of products in Global Product’s Applications and Services organization. Products managed by the org cover core Visa network services – credential management including tokenization and payments processing products. as part of the Business Planning Operations & Go To Market team. The ideal candidate will be a structured, analytical thinker with excellent communication skills and a strong interest in how products are developed and delivered. The candidate should be comfortable interfacing with many people of different levels, be highly organized and able to proactively identify and resolve issues.

We are seeking a Product Operations lead who enjoys digging into the numbers in an effort to drive operational performance, both globally and regionally, in a complex, matrixed environment. The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues.

Core Responsibilities

• Deliver reporting & analysis for executive updates, scorecards, product performance, and other ad hoc reports. Aligning leadership on objectives and key results (OKRs) and ensuring proper tracking. Coordinating and collating data from business operations team members embedded within product teams in the portfolio.
• Prepping agendas and content to support leadership getting to thoughtful discussions and firm decisions during executive meetings, quarterly business reviews and for large scale All Hands
• Lead ongoing alignment and transparency on roadmap priorities with Applications and Services product leadership and stakeholders such as Technology, Regional Product, VAS and CMS. Support the tracking of top initiatives and new development, and flagging overlaps or ambiguous areas
• Supporting workforce management in partnership with HR and Finance
• Working closely with Technology for joint Product/Tech delivery improvements - finding areas of opportunity for increased efficiency. E.g. right level of joint goals, assessing overlaps or duplication in services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications:

• Prior experience in Product Management, Product Operations, Business Operations and/or Consulting
• Experience with Jira, Jira Align a plus
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• Demonstrates basic knowledge of problem-solving methods to inform an approach or framework to tackling a workstream
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Attention to detail and ownership of work product, drive things to completion
• Identifies opportunities for strategic, operational, and organizational improvements
• Ability to collate disparate sources of information and synthetize to key themes and takeaways
• Comfortable with metrics and assembling scorecards or reports at various altitudes – quantitative analysis paired with strong critical thinking questioning the value, the insight driven by the numbers
• Ability to work effectively with a diverse team and produce time sensitive deliverables

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 126,900.00 to 165,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.