Sr. Mgr Strategy & Business Operations

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Summary:

• The Sr. Manager of Strategy & Business Operations promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the organization seamlessly. The position will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy.
• This position will partner with the Identity, Sales Technology and Marketing Technology teams, to develop their operating rhythms, and liaise with leaders on all aspects of day-to-day business operations, including workforce management, financial governance, investment decisioning, program management, communications, stakeholder engagement and employee engagement.
• This role will work closely with the VPs of Identity Platform, Sales Technology and Marketing Technology Platforms and the Common Platforms Business Operations Office to lead Business Operations, Planning and OKR management for the Identity, Sales Technology and Marketing Technology Platform organizations.

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Key responsibilities include:

• Special project planning and execution: Serve as on-the-ground execution for a wide variety of cross-functional projects for the leadership team. Ability to navigate internal networks and build internal consensus is important.
• Operating rhythms and routines: Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.
• Planning and Portfolio Management: Guide the strategic direction and support quarterly planning, resource allocation process, value realization, and standards Planning & Portfolio Management processes across Identity, Sales Technology and Marketing Technology Platforms.
• Innovative process improvement and effectiveness: Identifying gaps or improvements, designing proposed changes, socializing with leadership, and developing policies and/or processes necessary to implement decisions made by the leadership team.
• Leadership extension to the Business Operations community: Act as an extension to the VPs of Identity, Sales Technology and Marketing Technology in managing relationships with the key leaders. Ensure bi-directional accountability on driving closure on requests and activities across the Business Operations scope: communications, finance and budget management, workforce management, vendor management, training and development, engagement and culture, and events management.
• Outcome and metrics tracking/reporting: Work closely with leaders across the organization to develop goals and Objectives and Key Results; develop systems for managing performance against those goals. Ensure that our key efforts and initiatives are aligned to our strategic priorities.
• Strategic thinker: Bring outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated.
• Strategic Initiative Management: Act as the escalation point and ‘air traffic control’ across domains to manage the integrated governance, risk management and strategic alignment for the most important initiatives.

The ideal candidate has proven experience working closely with executives, in a fast-paced environment; applying strong consultative skills, including business acumen, customer empathy, and the ability to influence and partner. This person thrives in a dynamic, global, fluid, matrix environment and is results focused. Is comfortable leading from both the front and the rear, as situations dictate. History in communications, business & strategy development preferred.

Proven ability to:

• Gain and maintain leadership trust.
• Tell a story, build a narrative, craft a storyboard, and develop PowerPoint slides.
• Navigate ambiguous situations successfully.
• Facilitate dialogue across multiple business units, functions, geographies, business partners and Centers of Excellence,
• Manage and execute complex projects.
• Develop and finalize executive presentations.
• Basic excel modeling.
• Drive strong operational efficiency.
• Apply articulate thought leadership.

Personal Characteristics:

• Collaborative team player
• Strong EQ
• Agile and flexible
• Good judgment
• Highly analytical
• Business acumen
• High degree of emotional intelligence and discretion
• Strong personal values, i.e., personal integrity and acting in good faith
• Highly organized

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $99300 to $216040

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0103954