Sr. Human Resource Manager

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.

• Support continuous improvements to the Talent function with a strategic lens as the business grows
• Serve as the escalation point for problem resolution within Chick-fil-A Supply
• Support growth in Chick-fil-A Supply and assist as necessary in the opening of facilities across the network
• Cross-train with Regional Talent Leaders to occasionally provide support as needs arise
• Provide HR leadership, expertise and guidance to direct reports in areas such as staffing, onboarding, talent relations, culture, workforce planning, performance management, learning strategies, benefits and leave administration and DE&I initiatives
• Mitigate risk with appropriate escalation/investigation of performance, conduct and other Talent Relations related matters, working closely with Legal and Talent Director to manage the issues
• Ensure the alignment of the HR organization with cross-functional priorities across business units
• Provide insight into and facilitate organizational change management to help leaders align communication, behavior, and infrastructure to support the desired changes
• Other duties assigned as needs arise
• Manage network-level talent projects, to ensure achievement of goals and alignment
• Develop key metrics to measure the performance and health of the business, ensuring team success, as well as ensuring achievement of HR commitments to those we serve

• Excellent organization, attention to detail, and written and verbal communication skills
• Bachelor’s degree in human resource development, business, or related field
• Ability to build and maintain trust-based, collaborative relationships and influence others
• Self-starter with natural tendency to take initiative and work independently
• Experience in a fast-paced growing business environment
• Demonstrated business acumen of talent KPIs; using data to drive continuous improvement
• Strong proficiency in all Microsoft Office software and comfortable learning new software/systems
• Strong judgment, problem solving, and ability to handle confidential information
• 7 years of leadership experience in a talent-related, or consulting role
• Ability to travel, including overnight trips
• Demonstrated knowledge of general talent policies, procedures, and practices

• 10 years of leadership experience in a talent-related, or consulting role
• Working knowledge of innovation in supply chain
• Change management experience desired