Sr. Financial Systems Administrator - Revenue

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

Intercom is seeking an experienced, curious and motivated Sr. Financial Systems Administrator to join our growing Business Systems team. Serving as a key strategic partner to our Revenue Accounting, Finance, Billing, and Engineering stakeholders, this individual will play a critical role in maintaining and scaling our revenue and billing systems tech stack, which includes Zuora, Stripe, and Tesorio. You will collaborate with teams across the entire company to ensure that efficiency and scalability are delivered systematically during our Quote-to-Cash digital transformation process.

The ideal candidate has experience managing, enhancing, and supporting Zuora and other revenue automation tools, combined with a strong understanding of subscription based business operations and SaaS order to cash operations and metrics such ARR, Churn, CAC, Net Revenue Retention and LTV. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative.

What will I be doing? 🚀

• Perform other related duties and responsibilities as needed
• Create systems documentation, including architectural design documentation, business requirements documents, functional design documents, user manuals, test scripts and training materials
• Maintain and continually enhance OTC and revenue systems to meet ever-changing requirements including completing complex configuration, building and maintaining workflows, integrations, reports and dashboards, user roles, and other similar tasks
• Partner with Billing, Revenue, Accounting and Engineering stakeholders to support the delivery of a scalable architectural design for billing customers in Stripe
• Maintain professional knowledge and skills relating to your functional domain to make relevant and impactful recommendations for process, service improvements, and efficiencies
• Serve as Intercom’s internal Admin and the primary point of contact for for Zuora, Tesorio and Stripe support; respond to user application issues and enhancement requests in accordance to defined SLAs
• Work with stakeholders to capture business requirements and translate them into impactful and scalable solutions to scale the Order-to-Cash tech stack
• Work with vendor support organizations as appropriate to support internal teams
• Complete testing during system implementation and optimization projects, and regression testing for scheduled system releases

What skills do I need? 📖

• Experience contributing to and executing against a defined system roadmap to achieve process improvement and system automation goals
• Experience with Stripe Billing
• Strong understanding of Salesforce, CPQ
• Thorough understanding of the Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application
• Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities
• Minimum of 5 years experience supporting and administering Revenue and Billing systems
• Excellent verbal and written communication skills required
• Demonstrated leadership skills, ability to maintain confidentiality and build strong relationships across cross-functional teams
• Ability to quickly learn and apply new technologies as they become available
• Excellent problem solving and analytical skills, and strong attention to detail.
• Familiarity with CPQ tools and how they integrate with Zuora/ Stripe

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• 401k plan
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Fun events for Intercomrades, friends, and family!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• In-office bicycle storage
• Regular compensation reviews - great work is rewarded!

The base salary range for this role is targeted at $132,800.00 - $179,700.00 in Washington, $140,600 - $190,300 in Chicago, and $156,200.00 - $211,400.00 in San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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