Sr Director - Center Of Excellence

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 1000+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Job Summary:

Chargebee is looking for a Senior Director, Center of Excellence to play a key role in helping structure, scale, and optimize our Revenue Strategy & Operations (RSO) function. The candidate will be responsible for overseeing the Center of Excellence department within RSO. The function will include Insights & Operations, Deal Desk, Sales Compensation, Integrated Pipeline management, and Tools/Technology. The candidate will be responsible for providing deep functional expertise in these areas across Chargebee. To be successful in the role, you’ll have a customer-centric attitude and appreciation for working collaboratively in a fast-paced, globally diverse environment.

Roles and Responsibilities:

• Maintain strong working relationships with sales management, Operations, Marketing, and other cross-functional teams to achieve the above objectives efficiently and effectively
• Lead a team of deep functional experts in multiple disciplines
• Define and create monthly, quarterly, and annual reporting for business reviews (in partnership with GTM leadership)
• Lead projects with key stakeholders and cross-functional partners to make decisions on key sales strategy improvements
• Develop and distribute information and insights about prospects, customers, sales activities, and assets that improve sales performance
• Play a vital role in driving the annual strategic planning process through data-driven recommendations
• Develop and implement short-, medium- and long-term plans that align with corporate objectives and lead to the achievement of sales/business development goals
• Partner closely with other RSO leadership, Sales leadership, and other cross-functional stakeholders
• Lead the data insights team on the metrics, reporting, and dashboards to enable data-driven decisions and sales performance improvement insights

Skills and Experience:

• Salesforce-CRM with in-depth experience and knowledge of best practices, along with proficiency in reporting and dashboards including custom report types, filters, formula fields, dynamic dashboards, and dashboard filters
• MBA or equivalent experience
• Very strong interpersonal skills and ability to build productive working relationships across global cultures
• Strong strategic, analytical, project management, and communication (oral and written) skills
• Collaborative team player, comfortable working with cross-functional stakeholders in both virtual and in-person settings
• Global SaaS and B2B experience preferred
• Ability to think creatively to come up with workable solutions
• Attention to detail and accuracy, excellent analytical and financial modeling mindset, with the ability to succinctly interpret data and present findings to senior executives
• 10+ years in direct sales operations experience, with time spent growing sales organizations.
• Previous experience as a seller or sales manager with international business exposure, a bonus

Benefits:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Uncapped Leave Policy
• Annual 2-week block leave
• 4% 401k Match
• We offer multiple medical plans designed to fit you and your family’s needs!

We are Globally Local

With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven toward enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.