Service Operations Director Jobs

To deliver excellent service and repairs for Outdoor Payment Terminal (OPT) customers and service partners. Ensure that Service Strategy is planned, developed and executed that will deliver a consistent, efficient and quality service experience for all customers and partners.

Key outcomes include:

• Commercial leadership establishing continuous improvement to drive performance, cost reductions and process improvements
• Develop and maintain accurate and reliable documents (e.g. training manuals) systems and processes
• Responsible for the performance of Gilbarco's service operation.
• Promote technical initiatives to determine root causes and remedy of mechanical/electrical/Firmware defects down to component level
• All service data is captured in Gilbarco’s’s service database enabling accurate billing and root cause analysis
• Provide excellent service for customers, ensuring that all SLAs are met, ensuring quality and timely servicing of parts
• Establish best in class processes, facilities and training for global service. Achieve SLAs and financial performance
• Ensure feedback of fault trends is communicated back to relevant departments e.g. Technical Operations Manager, Quality, Engineering, Product Management to enable long term solutions to recurring problems to be sourced
• Ensure support and processes in place to maintain and improve the business
• Ensure stakeholders (internal and external) receive relevant training that is communicated succinctly with accurate information
• Provide leadership for the Roswell -Atlanta area facility.
• Provide leadership for the Roswell -Atlanta area facility.

Essential:

• Flexibility in hours as some meetings may be outside standard hours given the global nature of the engineering organization and US time zones
• Excellent communication skills both written and verbal – can communicate at all levels from Management, R&D, designers to technicians and to external parties
• Proven experience maintaining industrial products with a high need for reliability
• Understanding of the engineering product lifecycle
• Very good organizational, time management and administrative skills
• Degree in Engineering or Business
• Comfortable and able to step up and operate at a strategic level while still getting involved in the daily operations
• No restrictions on travel – approx 5%
• Ability to make sound decisions in an ever changing / fast paced environment
• Strong commercial acumen and proven experience leading a Service Centre. At least 10years’ experience leading a Service team or similar business. P experience of forecasting service centre costs.

Desirable:

• Experience setting up Service Centers or managing a business or cost center
• Excellent analytical skills in Excel
• Experience enabling 3rd party service centers

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.

WHO IS VONTIER

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."