Program Management Director Jobs

Job Summary

Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product line with the customer. Establishes milestones, monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical, production and administrative areas. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

Essential Duties and Responsibilities

• Provides executive leadership through daily communication with various internal departments to coordinate services including during start-up period. Works closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Provides and reviews responses or updates as needed
• Manages contract action items from internal operations and customer/client
• Implements corrective action plans and oversees execution with internal department leads as necessary
• Drives continuous process improvement to enhance performance. Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met .
• Responds to client concerns in a timely manner; escalating as appropriate
• Responsible and accountable for overall contract performance and financials.
• Federal government contract program management for large complex military medical examination program operating across the nation with multiple service delivery models. Primary point of contact to the government.
• Ensures timely recommendations and resolutions to ensure high level of customer satisfaction
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met. Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Actively participates in and contributes to the development and communication of strategic objectives, plans and performance metrics to meet contractual compliance.
• Perform other duties and responsibilities as assigned
• Provides and reviews responses or updates as needed
• Works closely with Operational Management to attain financial goals.
• Responds to client concerns in a timely manner; escalating as appropriate
• Implements corrective action plans and oversees execution with internal department leads as necessary
• Ensures timely recommendations and resolutions to ensure high level of customer satisfaction

Competencies:

• Demonstrated leadership skills with the ability to prioritize, coordinate and delegate effectively
• Excellent verbal, presentation and written communication skills
• Ability to effectively direct multiple tasks with competing priorities
• Ability to handle confidential information
• Program management and government contract management
• Exceptional interpersonal skills; quickly foster relationships and credibility at all levels
• Knowledge of military medical requirements and processes, especially those of the Reserve Components
• Demonstrated program management experience using managerial, technical and/or business knowledge. Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives.
• Must possess the ability and flexibility to work to meet deadlines and client expectations
• Proficiency with software applications such as Microsoft Office applications and Tableau
• Advanced knowledge of Health/Medical services and/or logistics/medical logistics expertise
• Self-motivated with strong planning, problem-solving, analytical and organizational skills

Education and/or Experience:

• 14 years of program management experience
• 5 plus years of experience leading multiple teams/departments
• Bachelor’s Degree or equivalent related work experience required, Master’s Degree preferred
• PMI certification preferred
• Minimum 3 years government contract management experience

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Education

Required

• Bachelors or better

Preferred

• Masters or better

Licenses & Certifications

Preferred

• Project Management Prof

Skills

Required

• Written Communication
• Verbal Communication
• Leadership
• MS Office
• Computer Literacy

Preferred

• Team Player
• Project Management
• Executing Multiple Tasks
• Analytical
• Interpersonal
• Organization
• Budget Planning
• Sense of Urgency
• Problem Solving

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)