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Senior Director Of Customer Success Jobs

Director Of Customer Success & Operation
By Beti At Brooklyn, NY, United States
Experience in Construction Management, or a related field.
Familiarity with customer relationship management (CRM) software and other relevant tools.
Manage and own key accounts directly, act as their CSM.
Collaborate closely with cross-functional teams, including Sales, Product, andEngineering, to advocate for customer requirements, address challenges,
And contribute to the continuous improvement of our offerings.
Proven experience (3-5 years) within Customer Success, preferably within the construction or technology industry.
Senior Director Of Customer Success
By LeadSimple At United States
Strong skills in verbal and written communications, strategic planning, and project management
Inbound & Account Management: Ensure strong inbound strategies for customer queries and maintain high levels of account health.
Minimum 3 years of experience working as a Customer Success Manager, leading a customer success team with proven performance
Proven success in performance management for mid- large team sizes
Professional Services Growth: Identify opportunities to expand our professional services offering, ensuring that we're providing value-added services to our customers.
Experience with Customer Success builds or rebuilds
Director Of Customer Success, Smb
By Keeper Security, Inc. At Chicago, IL, United States
Excellent time management and prioritization skills
Proven customer service experience with clear and consistent writing, presentation, and communications skills
Manage opportunities to meet upsell goals using Sales CRM (Salesforce)
Grow customers’ accounts through value realization efforts leading to upsell, cross-sell, and upgrades driving revenue of Keeper offerings
Execute marketing campaigns for customer education and upsell opportunity
Manage customer’s satisfaction throughout the entire customer lifetime
Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Director Of Customer Success
By The Greene Group At New York, NY, United States
5+ years of experience of account management in tech/startup/hyper-growth environment
Excellent time management and organization skills
Account Management - serve as subject matter expert for all inquiries and questions
Personnel Development - manage 2-3 direct reports
Preferred: Experience in tech related field required, SaaS background a plus
** FINTECH/BANKING/LEGAL EXPERIENCE + BIG PLUS **
Director Of Customer Success
By Videocites At New York City Metropolitan Area, United States
Responsible for leading client management for US-Based rights holder, brand and agency partners
Extensive knowledge and experience working with media measurement and valuation tools preferred
Proficient in CRM tools for account management purposes
Schedule regular check-ins (weekly, monthly, quarterly) for client business review and product updates either in-person or remotely
Looks for continuous improvement opportunities; identifies issues, considers, and evaluates options, offers suggestions for improvement or fixes issues
Minimum 5-7 years of customer satisfaction experience in Technology/Software Companies
Director Of Customer Success, K-12 Edtech (Us)
By Partner in Publishing At , Remote
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Keywords: K-12 EdTech leadership team innovation growth optimization collaboration start-up metrics engagement
Director Of Customer Success Management
By Pipedrive At United States
Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management
Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)
Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience
Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team
Strong listening skills and openness to feedback from your team members and other departments
Represent the customer’s voice throughout the organization advocating for customer-centric decision making
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Regional Director Of Customer Success, Mm (High - Touch)
By monday.com At New York, United States
Superb written and verbal communication skills
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders
Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.
Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.
Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey
Director Of Customer Success
By The Juice At Indianapolis, IN, United States
Lead a world-class team - hire, grow, and develop our team of customer success managers
Bachelor's degree or relevant experience in business, communication, marketing, or related field.
Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
Director Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Director Of Customer Success, K-12 Edtech
By Partner in Publishing At United States
Deep experience as a team leader in EdTech Customer Success, ideally in K-12 EdTech
Proven success supporting and driving growth in a high-growth company, ideally a venture-backed start-up
Creativity in problem-solving; comfort with numbers: data, metrics, forecasting
Ability to optimize the customer journey in an efficient way to improve engagement and achievement of customer goals and satisfaction
Enthusiasm for a fast-paced, innovative, and fun work culture
Director of Customer Success (K-12 EdTech)
Regional Director Of Customer Success
By Vangst At Denver, CO, United States
QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES
This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.
Define contacts – managers, Directors, Department, or customer leads or managers.
Define what business we need to be concerned with and how this partnership benefits the company
Field in-person training should be focused on education and adoption utilizing real-world scenarios.
Excellent verbal and written communication skills
Senior Manager Of Strategy & Planning For Customer Success & Innovation
By Atlassian At Austin, TX, United States
Management experience leading a distributed team
Nurture a team of experienced business analysts and market strategists (i.e., segment leaders)
Collaborate well with a multi-functional team, including all post-sales field functions and product, marketing, sales, and finance
Build new methodologies and techniques to solve business problems and attain a higher level of leadership responsibilities within the team
8+ years experience in a combination of Software/Tech industry corporate strategy, strategy consulting, or product role
Business sense and experience with different Go-to-Market models in the B2B SaaS space
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...

Director Of Customer Success
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of product realization, providing outstanding customer experience
10+ years of experience in Customer Success or similar management roles
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Responsible for ensuring all quality and regulatory procedure and requirements are followed by all
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R

Are you an experienced leader looking to make an impact in the customer success space? We are looking for a Senior Director of Customer Success to join our team and drive customer success initiatives that will help our customers achieve their goals. As the Senior Director of Customer Success, you will be responsible for developing and executing strategies to ensure customer success and satisfaction. You will also be responsible for leading a team of customer success professionals and managing customer relationships. If you are a passionate and driven leader looking to make a difference, this is the job for you!

Overview The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. Detailed Job Description The Senior Director of Customer Success is responsible for leading a team of customer success professionals to ensure that customers are successful in their use of the company’s products and services. This role requires a deep understanding of customer needs, the ability to develop and execute customer success strategies, and the ability to build and maintain strong relationships with customers. The Senior Director of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and driving customer adoption and retention. Job Skills Required
• Strong customer service and relationship management skills
• Excellent communication and interpersonal skills
• Ability to develop and execute customer success strategies
• Ability to lead and motivate a team
• Ability to analyze customer data and identify trends
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer analytics and data analysis
• Knowledge of customer service and relationship management
Job Experience
• 5+ years of customer success experience
• Proven track record of success in customer success roles
• Experience leading and managing customer success teams
• Experience with customer relationship management (CRM) systems
Job Responsibilities
• Develop and execute customer success plans
• Manage customer relationships and drive customer adoption and retention
• Analyze customer data and identify trends
• Lead and motivate a customer success team
• Monitor customer feedback and provide insights to the product team
• Develop and implement customer success strategies
• Ensure customer success goals are met