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Senior Client Success Manager Jobs

Client Success - Senior Associate
By Maven Clinic At New York, NY, United States
2-4 years of experience in client success, account management, project management and/or operations
Attention to detail and high degree of accuracy in task management and follow-through
Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene
Manage a book of business of employers with <5k employees that are contracted through our channel partnerships
Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
Senior Account Director, Client Success
By Moore At Washington DC-Baltimore Area, United States
Maintain an open issues/resolutions list and work with management to resolve issues.
Alert appropriate senior management when/if the scope of the project begins to deviate from its intended scope or timeline.
5+ years of client services and direct response experience. Nonprofit fundraising knowledge is a plus.
Earn a competitive salary and be eligible for comprehensive health, wellness, and retirement benefits.
Attend all individual channel team meetings with client. Participate with an ear towards knowledge sharing, opportunity identification, and channel integration.
Project manage other ad-hoc projects as needed.
Senior Client Success Manager
By VideoAmp At Killeen-Temple Area, United States
Previous direct client account management
Deliver a great customer experience by setting client expectations & effective oral and written communication
Increase Retention by exhibiting excellent customer service and through great experiences
Ad Agency, DSP or in-house Brand Marketing experience a plus
Strong experience with Keynote, PowerPoint, and Excel
Company sponsored health, dental and vision benefits for you and your dependents
Senior Client Success Manager
By Radix At Myrtle Point, OR, United States

About Us Founded in 2017 and headquartered in Scottsdale, AZ, Radix is a SaaS company born out of necessity and frustration with the lack of options available to get better, more accurate multifamily ...

Senior Client Success Manager
By Dropit Shopping At Austin, TX, United States
Years experience in Client Success or Account Management (SaaS and/or eCommerce preferred)
years experience in Client Success or Account Management (SaaS and/or eCommerce preferred)
Skills And Experience Necessary For Success
Experience working with retail brands a plus
Proven ability to cultivate business relationships through excellent communication skills
Able to effectively manage and navigate multiple complex and strategic projects concurrently
Analyst / Senior Analyst, Client Success
By BUCS Analytics At Kansas City Metropolitan Area, United States
Bachelor’s degree in accounting, business administration, business analytics, or finance.CPA or equivalent experience is preferred, but not required.
Leverage business knowledge to create leadership-quality deliverables that explain, present, and analyze financial and operational business performance
Minimum of 2 years of professional experience working with accounting or business analytics systems
Professional experience working in a client-facing capacity
Effective problem-solving and decision-making skills
Strong operational and financial analysis skills
Senior Client Success Consultant
By Industry Dive At New York, NY, United States
Demonstrated people and project management skills; experience running multiple projects at once
Previous experience in a Client Services or Deposit Management role, a plus
Excellent organizational and time management skills; attention to detail
Manage team workloads, prioritization, and work product
Manage project timelines, budgets,and deliverables for client implementations
Gather and define business requirements for new solutions implementations and/or existing client projects
Senior Client Success Manager
By Maven Clinic At New York, NY, United States
Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
Experience supporting health benefit programs for employer or payer clients is a bonus
Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
Ability to prioritize and manage multiple tasks; track record of high client satisfaction ratings and proven renewal success
Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
Senior Client Success Manager
By Maven Clinic At United States
Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)
Experience supporting health benefit programs for employer or payer clients is a bonus
Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
Ability to prioritize and manage multiple tasks; track record of high client satisfaction ratings and proven renewal success
Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders

Are you an experienced Senior Client Success Manager looking for a new challenge? We are looking for an enthusiastic and driven individual to join our team and help us deliver exceptional service to our clients. You will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction and success. If you have the skills and experience to make a difference, we want to hear from you!

Overview:

A Senior Client Success Manager is responsible for developing and maintaining strong relationships with clients, ensuring that their needs are met, and helping them to achieve their goals. They are also responsible for providing strategic advice, identifying opportunities for growth, and providing solutions to any challenges that may arise.

How To Become an Senior Client Success Manager:

To become a Senior Client Success Manager, you will need to have a combination of education, experience, and skills. A Bachelor’s degree in business, marketing, or a related field is typically required. Additionally, experience in customer service, sales, or a related field is beneficial. Strong communication, problem-solving, and organizational skills are also necessary.

Senior Client Success Manager Skills:

• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients
• Strategic thinking and problem-solving skills
• Knowledge of customer service principles and practices
• Ability to identify opportunities for growth
• Proficiency in using customer relationship management (CRM) software
• Knowledge of sales and marketing principles
• Ability to work independently and as part of a team

What is Senior Client Success Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles
• Knowledge of customer relationship management (CRM) software
• Knowledge of project management principles and practices
• Knowledge of business operations and processes
• Knowledge of industry trends and best practices

What is Senior Client Success Manager Responsibilities?

• Develop and maintain strong relationships with clients
• Identify opportunities for growth and provide solutions to challenges
• Provide strategic advice and guidance to clients
• Monitor client performance and provide feedback
• Analyze data and identify trends
• Prepare reports and presentations
• Manage client accounts and ensure customer satisfaction

What is Senior Client Success Manager Experience?

• Previous experience in customer service, sales, or a related field
• Experience in using customer relationship management (CRM) software
• Experience in project management
• Experience in business operations and processes

What is Senior Client Success Manager Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and as part of a team
• Proficiency in using customer relationship management (CRM) software

Senior Client Success Manager Education:

• Bachelor’s degree in business, marketing, or a related field
• Professional certifications in customer service, sales, or a related field

Tools to Help Senior Client Success Manager Work Better:

• Customer relationship management (CRM) software
• Project management software
• Data analysis and visualization software
• Business intelligence software
• Collaboration and communication tools

Good Tips to Help Senior Client Success Manager Do More Effectively:

• Develop strong relationships with clients and maintain regular contact
• Listen to clients and understand their needs
• Provide timely and accurate feedback
• Analyze data and identify trends
• Stay up-to-date on industry trends and best practices
• Utilize customer relationship management (CRM) software to track and manage client accounts

Common Senior Client Success Manager Interview Questions:

• What experience do you have in customer service, sales, or a related field?
• How do you build and maintain strong relationships with clients?
• What strategies do you use to identify opportunities for growth?
• How do you handle challenging situations with clients?
• What techniques do you use to analyze data and identify trends?
• What customer relationship management (CRM) software have you used?