Aladdin Business, Client Services, Analyst

R230816
Description
About this role
Aladdin Client Services - Front Office
Overview
The Aladdin Client Services team works with clients at some of the world’s largest financial institutions. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class service to our rapidly growing, global client base. We are a diverse team from different academic and cultural backgrounds and share a passion for solving tough problems and keeping our clients happy.
Just Like The Markets And Users It Services, It Is Sophisticated And Constantly Evolving
Aladdin is BlackRock’s end-to-end investment platform.

• Presence in over 50 countries
• A rapidly growing client base that includes close to 30,000 users
• Home to over $20 trillion in assets under management
• Over 1,500 engineers dedicated to developing Aladdin
• Over 300 unique clients

The clients you will work with include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.
Who are we?
As a Team Of Over 200+ Globally, We
Aladdin Client Services are a global, diverse team. We service Aladdin requests from clients all over the world.

• Learn every day, question everything, and embrace change
• Collaborate with others throughout the team and the firm
• Foster a fun, innovative atmosphere
• Solve complex problems through thorough research and investigation
• Deliver exceptional service to clients, every time

Who are you?
The Successful Candidate Will Have

• A history of delivering excellent client service and a passion to work in support
• Basic or intermediate coding and programming skills
• Experience explaining technical concepts in an understandable way
• Experience in problem solving related to technology/finance
• Experience multitasking in a high-pressure role
• Operations, middle-office, or accounting experience preferred

What will you do?
You Will
You will be on the frontline of Aladdin inquiry related to accounting and our middle office tools. Answering questions related to system issues, analytical and functionality questions. These questions will require in-depth research and collaboration with partner teams to identify and resolve the issue.

• Build expertise on Aladdin tooling
• Educate our users on Aladdin best practices
• Work with teams throughout BlackRock Solutions
• Innovate solutions

How will you grow?
At BlackRock, we are laser focused on giving our people the tools to grow their careers. Once product expertise is mastered, our analysts have the opportunity to build a career in support working on projects for the Aladdin Client Services team. These projects leverage their product, technical and client skills; launching them into impactful roles in our business.
#EarlyCareers
For New York City only: The salary range for this position is $95,000 - $110,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our Benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.