Senior Client Manager, Government

Senior Client Manager, Government - Medicare/Medicaid Client Management experience needed

Who are we?

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything™.

What are we looking for?

The Senior Client Manager develops a strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of Business. Manage, retain and grow assigned book of business, including large high profile and complex clients, to achieve individual and corporate goals. Internal liaison to implementation and operations areas for clients. Coordinate introduction/orientation/implementation meetings with internal business partners when applicable for new/existing groups.

Where you will have an impact:

• Ability to effectively manage high profile and complex clients in a book of business encompassing $15,000,000 to $40,000,000 in annual revenue
• Notify Team leader of potential growth opportunities as well as escalated client concerns, continued negative feedback or red flags within assigned book of business
• Other duties as assigned
• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty
• Meet all assigned revenue, client retention and profitability goals
• Present renewals and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams
• Coordinate implementations for new sales with Sales Team as overall project manager through completion of implementation
• Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested
• Travel domestically
• Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations
• Provide strategic leadership and solution based support to expand and maintain business relationships with existing large and complex accounts
• Inform senior management of market trends that affect the management of assigned book of business
• Demonstrate individual ownership and accountability in development of client and broker relationships
• Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction

What’s necessary to do the job?

• Computer knowledge/skills needed
• Experience with Medicare and Medicaid NY Health Plans preferred
• Ten (10) plus years of experience in health care strategic planning, sales and marketing, consulting, business development or other areas requiring leadership skills
• Knowledge and experience in the insurance, health, or vision care industry
• Prior Account Management or Customer Service experience
• Preferred Bachelor's degree in related field or equivalent combination of experience and education
• Three (3) plus years of related experience including ACA knowledge and experience

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$95,000 to $105,000].

All incentives and benefits are subject to the applicable plan terms.