Scheduler - Clinical Assistant

WHO WE ARE?

Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

WHY JOIN US?

• Competitive rates and benefits, 6 paid holidays, matching 401K.
• Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
• We have a Live QA team that assists with Oasis documentation for our clinicians.
• Comprehensive and ongoing training plus growth opportunities.
• Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”

Position Summary

The Administrative Clinical Assistant will perform a wide range of clerical duties in support of the CM, DCS, and the Nursing office process.

Responsibilities

• Review and interpret after-hour call logs at the start of the shift and follow up as necessary.
• Manage electronic and manual faxes received with proper follow-up and distribution as necessary.
• Manage and assist with patient phone calls following Standard Operating Procedures.
• Accepts other duties as assigned by DCS/CM.
• Assists with identifying trends and areas for improvement and coordinates these identified areas with the DCS/CM.
• Maintains patient and employee confidentiality in accordance with HIPAA regulations and standards.
• Manage and follow hospitalized clients according to Standard Operating Procedures.
• Prepares and manages daily and weekend schedules.
• Prepare and manage the end-of-the-day report and submit it electronically to all required to receive it daily.
• Reviews patient referrals for completeness and requests further documentation as necessary.

Qualifications

• This position requires that the employee is willing and able to meet the physical requirements as necessary.
• Ability to work in a cooperative and accepting manner with others.
• The ability to contact referral sources and physician offices, assist to promote continuity of patient care, and support the nursing processes from patient admission to discharge are critical skills that require a mature and professional attitude.
• Must have excellent organizational skills and can work well with others in a diverse and active environment.
• Must be a High School graduate.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.