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Sales Support Associate Jobs
Company | Comcast |
Address | , Dallas, Tx |
Employment type | |
Salary | $15 an hour |
Expires | 2023-06-25 |
Posted at | 1 year ago |
Comcast is hiring Sales Support Associates in your area! As this front line support to our sales agents and teams you will work with them on resolving a variety of issues. This person is responsible for assisting with order entry and escalation processing for our channel professionals. Responsible for the order entry experience, while ensuring work order accuracy and compliance and responding to escalation concerns that are generated from our in-house partners. This is a remote position but must live within a 90 minute commute to the Dallas/ Fort Worth area to apply due to occasional in-person trainings, team buildings and onsite meetings.
Sales Support Associate Job Responsibilities:
Sales Support Associate Core Responsibilities:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#Com1Off
Sales Support Associate Job Responsibilities:
- Work interdepartmentally to resolve customer impacting issues, including orders that need additional work flow or clarification in order to close.
- Record and report escalation and account correction information from all sources including, but not limited to, phone calls, email, voice mail and electronic ticketing tools
- Consistent exercise of independent judgment and discretion in matters of significance
- Build a professional rapport with COE agent and field sales professionals by addressing their support needs within prescribed policies and processes
- Exercise sound judgment and act responsibly in the interests of sales professionals, customers and the company
- Educates and promotes self-service options
- Order entry processing and order flow-through support for COE agent and field sales professionals
- Efficiently follow the established call flow to handle a high volume of transactions and meet quality expectations
- Responsible for researching and resolving escalations called in by COE agents and field sales professional pertaining to order flow through, customer experience, and order entry within established timelines
- Manage various escalation tools that resolve issues, including ER One, Sys Comm, and other ticketing tools that enhance the COE agent, field sales and customer experience.
Sales Support Associate Core Responsibilities:
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Prepares monthly and quarterly reports, analyzing planning vs. actual figures and explaining variances.
- Other duties and responsibilities as assigned.
- Please note that the tasks below are general responsibilities for similar roles; some content may not apply to this specific position.
- Undertakes and proactively completes database cleanup projects.
- Monitors data for errors and discrepancies. Researches, verifies, and corrects data in a timely manner.
- Maintains an up-to-date record of all negligent accounts by preparing reports such as Write-offs, Proof of Claims, etc.
- Maintains accounts receivables by reconciling outstanding accounts, posting revenue collected, following up with Product Sales Team.
- Researches unreported/unpaid systems and ensures the timely collection of revenue through communication with distributors.
GREAT PERKS AND BENEFITS:
Sales Support Associate Job Specification:- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- 401k available after 90 days
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
- Competitive salary based on experience
- Paid training
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- Education: High School or Equivalent
- Experience: Generally requires 0-2 years related experience
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#Com1Off
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