Sales And Retention Account Executive (Gleague)

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If you are interested in sports jobs with the New Orleans Pelicans,
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The Birmingham Squadron is seeking a talented and passionate individual who is committed to becoming a Sales and Service leader in the Sports Industry! If you enjoy relationship building and generating new business, this position may be for you! This individual is responsible for renewing and growing a book of business of 100-300 Squadron Full Season Ticket Holders and Premium Season Ticket Holders. The Sales and Retention Account Executive is responsible for a full menu of products to renew and sell including Squadron Full Season/Partial Season Tickets, Annual/Single Game Suites, Group Tickets, Mini Plans and corporate partnerships. In addition, the Sales and Retention Account Executive is expected to provide first-class, elevated customer service to all Squadron Season Ticket Holders and fans. Training and support will be provided by the leadership team, namely from the Director of Sales.

• This position is a full-time role with our G-League team in Birmingham, AL*

Responsibilities

• Sell New Squadron business through self-prospecting, cold calling, etc.
• Develop relationships with clients via quarterly touchpoints. Account base to be roughly 100-300 clients: touchpoints executed via outbound/inbound phone calls, emails, and face to face appointments at our game nights or out of office
• Contribute positively to the organizational culture in working together with peers and leadership team
• Work the majority of Squadron Home Games to preform duties such as: Visiting with clients at Sales & Service table and in their seats, Coordinating and Facilitating key events and experiences such as VIP Pregame Warmups and Squadron Warmup, Creating “Wow Moments” for clients, Resolving customer service issues in a professional and respectful manner.
• Other duties as assigned by the Manager
• Manage customer interaction using Microsoft Dynamics CRM
• Resolve Season Ticket Holder and fans questions and complaints such as: Adding on Single Game and Group Tickets to Accounts, How to access and manage their account online (Ticket Printing, Ticket Forwarding, Ticket Donating), Taking Payments, Handling Declines, Parking
• Provide first-class, elevated customer service & experience for Season Ticket Holders
• Meet with clients and establish relationships with potential customers and prospects
• Attend weekly/monthly Training Sessions
• Meet and/or exceed monthly and yearly Sales and Service goals
• Execute and Resolve issues with Season Ticket Holder Benefits such as: Buyback and Ticket Swap Program, Game night assets like VIP Pregame Warmups, Squadron Warmup, etc.
• Grow a book of business of 100-300 Squadron full Season Ticket Holders via upgrading their seats, selling additional seats, obtaining referrals, and capitalizing on suite and group opportunities

Additional Responsibilities

• Attend team and community events for maximizing service opportunities
• Ability to work flexible hours including evenings, weekends, some holidays and event nights
• Ability to take direction and work well with others
• Positive Attitude
• Attentiveness
• Ability to work under the stress of deadlines and prioritize work when given multiple projects
• Exceed Expectations
• Teamwork
• Ability to work in a dynamic team environment with all levels in the organization
• Leadership
• Other duties as assigned by department leadership
• Understand and be a part of the Sales & Retention Core Values:

Qualifications

• Able to work in a fast-paced environment and meet deadlines
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Minimum of 2-3 years of sales experience from within the sports and entertainment industry
• Desire and willingness to learn; open to feedback and constructive criticism
• Creative and detail-oriented organizational skills; able to multi-task and see projects through to completion
• Flexible schedule with the ability to work nights, weekends and holidays, as this position is expected to work all gamedays
• Excellent verbal and written communication skills

Applications must be submitted online. Please do not mail or email resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.
The New Orleans Pelicans are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Pelicans will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Pelicans are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.