Account Manager - Retention Specialist

Summary

What you'll do:

• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will handle escalations, prevent cancelations, and upgrade a client's ad campaign when applicable
• You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
• You will remain organized and efficient in a fast-paced environment
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will consistently achieve/exceed monthly goals

What it takes to succeed:

• You have experience retaining and upselling clients (strongly preferred)
• You have strong communication (verbal and written)
• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You are willing to receive and implement feedback
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have the ability to embrace a fast paced and always-changing environment
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You are technically proficient with computers and information systems
• You have the ability to strike a balance between consulting and supporting as needed

What you'll get:

• Employee stock purchase plan
• Compensation base salary is $50,000 annually + performance based incentives
• Monthly wellness reimbursement
• 401(k) retirement savings plan with employer match
• Health Savings, Flexible Spending and Dependent Care accounts
• Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
• Up to 14 weeks of parental leave
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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