Remote Operations Analyst (W2)

Position: Operations Analyst

Duration: 6 month contract to hire (W2)

Location: REMOTE - will have to work CST hours

Targeted Start Date: 6/19/2023

Must Have Skills:

• Strong attention to detail
• Experience getting trained on or knowledge of a CRM system
• 2+ years of experience with Data analysis/Data auditing/Data research (Researching, triaging, auditing data/tickets)
• Technical troubleshooting aptitude (ability to get trained on a new system and provide support on it)
• Strong Excel skills
• Experience with databases, as well as data interpretation and data manipulation

Plusses:

• SaaS implementation/configuration experience
• EDI experience (834 file experience)
• Bachelors degree
• Benefits Administration, Payroll, HRIS

Day to Day:

The primary objective of the Client Services Operations Associate position is focused on servicing clients. This team is responsible for maintaining the client benefits website, documenting, and executing benefits related processes, and offering support to the client and to the service center. This team will also create the support model for new client implementations before their go-live date and support them through the post go-live transition period.

• Execute and monitor client specific reporting
• Serve as first level system support for each assigned client
• Perform ongoing audits and file reviews
• Monitor and update all open tickets
• Perform Testing to Support System Releases
• Ongoing service delivery support
• Support ACA processing
• Manage daily/weekly incoming and outgoing file processing
• Review Release Documentation
• Provide timely responses to client inquiries
• Perform system configuration and testing to meet client requirements
• Execute Processes as outlined in the Admin Guide
• Billing tasks, which include: generating invoices, posting payments and reconciling receivables