Remote Enrollment Specialist| $16.00 - $18.00 An Hour!

Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Remote Enrollment Specialist will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.

First Shift Remote Opportunity 10:00am-6:30pm EST Monday-Friday

• Maintain protocol information supplied from reference materials, memos, and training sessions
• Answer client questions using scripted and non-scripted responses
• Ability to work flexible hours and overtime when needed
• Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved
• Maintain access to, and security of, highly sensitive materials
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Record details of calls and messages
• Call clients to verify referral information and explain services being offered by referring agency.
• Self-motivation and the ability to work independently and with teams
• Required High School Diploma or GED
• Work with management to build and grow a sales-oriented culture
• Researching client history and using best practices to enroll/retain potential clients
• 1-2 years of related professional experience preferred
• Excellent oral and written communication skills
• Process new client referrals and enter client information into VRI databases
• Maintain project productivity and quality goals
• Refer client complaints to appropriate persons
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Interact with external and internal customers in a professional, helpful and courteous manner
• Manage incoming phone calls by responding to request and assisting with inquiries
• Assist clients with installation of VRI devices
• Proficient in managing multiple tasks as the same time
• Other duties as assigned

Job ID: 2023-1587

External Company Name: Valued Relationships, Inc.

External Company URL: https://www.vricares.com/