Technical Support Officer, Mcgl

Overview
The Technical Support Officer (TSO) will support core functions for multiple technical portfolios under the Momentum Country and Global Leadership (MCGL) project and as part of the maternal newborn health (MNH) team. The TSO will be working under the general guidance and technical direction of the portfolio leads for the MNH team’s Perinatal Mental Health (PMH) and Pre-Service Education (PSE) portfolios, as well as with the chairs of two global Communities of Practice (COPs), to support efficient management and implementation of technical activities.
In close collaboration with the Principal Technical Advisor or the assigned technical leads, the TSO will support the implementation of technical activities under these MNH portfolios and ensure they stay within the established scope, budget and timelines. This position is accountable for ensuring strong management methodology, practices and tools are being applied.
Responsibilities
Portfolio Management

• Develops agendas, presentations, reports and documents for technical team review and addresses feedback to finalize
• Proactively identify areas for team discussion and coordination and maintain a list of priority agenda items for internal team meetings.
• Communicate important management-related information (deadlines, new processes, etc) to technical teams and partners
• Supports oversight of budgets and workplans, tracks and monitors assigned workplans and budgets, highlights areas of concern and proactively takes steps to work with MCGL staff to address issues.
• Develops internal timelines for technical team members to complete deliverables/provide inputs, sends clear communications regarding the process/timelines, monitors and follows up on completion, and consolidates and address feedback.
• Monitors and highlights relevant project deadlines and drafts routine reports and other deliverables, including technical portfolio reviews, strategic plans and other documents and materials.
• Drafts presentations, plans, reports and documents for review by technical teams.
• Provides overall management support across the assigned MNH portfolio and works in close collaboration with the assigned portfolio leads to support day-to-day management of activities.
• Work with technical staff to draft technical materials, documents, cape statements, reports, or presentations or to conduct literature reviews, and develop surveys, etc.
• Works independently with teams to develop workplans and budgets.

Perinatal Mental Health Portfolio

• Take lead in knowledge management for PMH, including tracking and updating the literature as it is published and sharing with team.
• Support PMH team to prepare new products, including country/learning briefs; liaising with the data visualization/graphics teams to support development of visualizations for reports, articles, blogs and policy dialogues.
• Supports partner communication and management; including consistent engagement to keep partners updated, share documents/learning and identify areas for future collaboration.
• Provide portfolio management, administrative and programmatic support ( as outlined in those sections ) for the smooth day-to-day operations of MCGL’s Perinatal Mental Health (PHM) portfolio, working in close collaboration with the portfolio lead, research team and other partners.
• Take lead in scheduling calls with country teams, partners, and donors, draft initial agendas and take notes with clear action items for each call.
• Communicates with Global Programs Office (CPO) and in-county staff to manage participation from country offices, in particular for PMH activities in India and Cambodia.

Pre-Service Education Portfolio

• Coordinates portfolio meetings, including setting agendas, scheduling calls and sending follow up reminders as needed to ensure smooth implementation of portfolio deliverables.
• Leads the coordination of reporting and workplan development and prepares slide decks and briefs for internal learning meetings and for monthly donor meetings.
• Provide portfolio management, administrative and programmatic support ( as outlined in those sections ) for the smooth day-to-day operations of MCGL’s Africa Bureau Pre-Service Education (PSE) portfolio, working in close collaboration with the portfolio lead, technical advisors and partners.
• Coordinates and tracks review of partner workplans, budgets and partnership agreements.
• Communicates with GPO and in-county staff to manage participation from country offices, in particular for PSE activities in Ghana, Togo and Botswana.
• Flags implementation concerns to portfolio lead for further action and follows up with implementation teams as needed to address concerns.
• Works with the technical team and portfolio partners to track the status of implementation and spending and follows up with implementation teams to assure projects are on time and on budget.
• Supports partnership management with external partners, including regional midwifery associations, midwifery schools and the School of Nursing at Johns Hopkins University; this includes leading regular partner communications, coordinating and facilitating partner meetings, and leading partnership agreement and sub-award processes.

Global Communities of Practice (2)

• Take responsibility for connecting CoP members in meaningful ways, promoting collaborative learning, and driving engagement in the community's shared goals and objectives; Work with the technical and communications teams to increase CoP visibility and membership.
• Supports cross-COP coordination and learning in collaboration with other MCGL and Jhpiego-led COPs to ensure implementation of best practices in COP management and engagement.
• Coordinates “research roundups” and dissemination to CoP members through email campaigns.
• Lead planning for implementation of webinars and annual meetings, coordinating closely with the portfolio leads, the Senior Technical Coordinator (STC) and MCGL’s Communications Team.
• With CoP chairs, drafts annual workplans for the CoPs, including mapping CoP activities, setting goals, objectives and relevant indicators; Follow up with CoP members to ensure timely implementation of workplan activities.
• Support select communications/knowledge management tasks, including managing the COP platform, listservs, tracking email campaigns, updating resources and tracking new memberships and.
• Provide portfolio management, administrative and programmatic support for two global communities of practice (CoPs), working in close collaboration with the COP chairs and other technical team members to ensure smooth day-to-day operations of both COPs.
• Lead CoP coordination and communications, including serving as a liaison between co-chairs and technical working group leads/steering committee members; Organize and develop slide decks and agendas for monthly steering committee meetings.

Administrative Support

• Works with STC (and serves as back up for) procurement and contracts, including technical services and consultants, setting up vendors, paying invoices, and updating relevant trackers and logs for internal tracking purposes.
• Responsible for understanding JHU and Jhpiego procurement and purchasing policies and processes to aid in smooth implementation of activities and to recommend modifications to TLI processes.
• Provides support in meetings; takes notes and highlights key follow-up items, identifying appropriate contacts for resolution.
• Schedules regular meetings across portfolios, internal as well as external facing with partners and donors.

Program Implementation Support

• Facilitation or co-facilitation of regular meetings across portfolios and ensures translation support as needed.
• Interprets and advises Project teams on the effective application of project management practices and methodologies, ensuring compliance with Jhpiego’s internal Project Management curricula requirements (per the PM@Jhpiego course standards).
• Ensures quality workplans and progress reports are delivered on-time for internal reviews and submitted to appropriate stakeholders.
• Ensures knowledge management is maintained for all portfolios.
• Sets meeting agendas and sends notes highlighting key decision points and timelines to ensure smooth functioning of portfolio implementation.
• Facilitates routine regular (e.g. monthly) portfolio coordination meetings (internal), drawing attention to any current problems/concerns requiring attention or resolution for assigned projects.
• Monitors and assesses service, productivity and efficiency levels within assigned project(s) and escalates any technical, project management, financial and/or compliance concerns as needed.
• Supports development of impactful presentations and posters, including coordinating with country staff, technical experts and communications to ensure final content and proper branding.
• Identifies programmatic issues, concerns and gaps of high concern or impact to the delivery of services; initiates investigations / problem resolution within defined parameters and escalates as needed.

Required Qualifications

• Proven experience in workplan development and providing budget inputs
• Ability to travel <10% of the time
• Excellent problem solving skills
• Understanding of at least 2 technical areas MCGL works in, with strong preference for MNH
• Superior organizational skills
• Ability to complete basic financial analyses and to manipulate large data sets in Excel.
• Demonstrated ability to establish effective management processes
• Fluent in written and spoken English
• Understanding of basic financial management principles and budgeting.
• Bachelor Degree with 3 years’ relevant working experience
• Certified in PM@Jhpiego (Jhpiego’s internal project management curricula) or Project Management for Development Professional (DPro). If these certifications have not been completed, the successful candidate must complete within 60 days of hire.
• Strong written and oral presentation skills
• Fluency in a second language (French, Portuguese, or Spanish) an advantage
• Team player
• Office 365
• Excellent written and oral communication skills with diverse groups

Preferred Qualifications
Graduate Degree i.e. MPH
Experience living/working overseas in a development setting
The salary range for this role is expected to be: $ 55,470 - $ 73,960
Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
If Permitted, Equivalencies Will Follow These Guidelines
Please refer to the job description above to see which forms of equivalency are permitted for this position.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

• Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

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