Remote Bilingual Customer Service Representative

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from new and existing customers to place medical supply orders, providing status of orders as well as new order insurance verifications. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• Customer service experience required
• Ability to read, write and speak Spanish required
• High school diploma, GED or equivalent, or equivalent work experience, preferred
• Quality focused
• Familiarity with call-center phone systems preferred
• Expert level communication and active listening skills
• 3-5 years’ experience preferred
• Computer experience using Microsoft Office systems required
• Keen attention to detail, especially documenting for proper information
• Excellent phone skills/etiquette
• Capacity to navigate stressful situations with ease
• Fluent in Spanish and English required
• Ability to achieve daily call center metrics

Accountabilities:

• Provide customer service to patients, families and medical providers whether non-Spanish/English only or non-English/Spanish only speakers.

• Effectively applies knowledge of job and company policies and procedures to effectively resolve customer inquires
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Applies advanced skills to resolve complex problems independently
• Navigate multiple computer programs throughout the workday
• Ensure customer satisfaction and provide professional customer support
• Ability to handle high call volumes (~60+ calls per day)
• Uses provided resources/company websites to navigate customer's concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Inbound/Outbound phone calls to/from customers, caregivers, and applicable referral sources

Soft Skills:

• Communication and active listening skills
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics
• Keen attention to detail

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Saturday. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

• Healthy lifestyle programs
• Work-Life resources
• Paid parental leave
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Medical, Dental and Vision coverage starting Day 1

This job is to be performed entirely outside of Colorado .

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.