Customer Service Representative - Remote | Wfh

00% REMOTE Customer Service Representative - Healthcare/Insurance/Medical Background
NOTE: Candidates in the Eastern Time zone (EST) preferred
Responsibilities
Are you passionate about helping others and have a background in Healthcare, Insurance, or the Medical field? We're looking for a dedicated Customer Service Representative to join our team. As a key member of our remote workforce, you'll play a crucial role in ensuring our clients and providers receive the best service possible.
Key Responsibilities
Engage in effective communication with third parties, clients, and providers, adhering to standard process documentation.
Independently execute transactions, including data entry and information retrieval from group-specific systems.
Handle incoming calls from Providers, Medicaid clients, and Third Parties, addressing their inquiries and concerns.
Verify and update insurance coverage information.
Interact with Medicaid clients to discuss insurance coverage and Program benefits.
Respond promptly to various requests for information.
Escalate issues to a supervisor when necessary.
Adhere to established policies, procedures, and methods.
Strive to meet performance goals and objectives.
Perform any other duties as assigned.
Basic Qualifications
High School Diploma or GED.
Previous experience in a call center or customer service role.
About Us
We are a leading global digital solutions company specializing in Software Engineering Solutions. Our focus is on providing cutting-edge technology solutions for forward-thinking organizations worldwide. While our roots lie in serving the engineering needs of renowned businesses in Technology, Financial Services, Telecom, and Healthcare, we now operate across various locations in multiple countries. We proudly serve a significant portion of the Fortune 500 and consistently outpace industry growth rates.
If you're ready to make a positive impact and grow your career in a dynamic and supportive environment, we encourage you to apply today.
Note: This is a remote position.
Salary: $ 61,000.00 105,000.00 Per Year