Patient Service Representative I

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Outpatient Center in Northbrook

K.S.A.'s:

• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
• High school diploma required. Some college preferred.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• Ability to manage stressful situations appropriately.
• Some knowledge of electronic medical record.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
• Problem solving skills and ability to handle multiple priorities in fast paced environment.

Job Duties:

• LCPC-TCP:
• Enter notes in Epic regarding # of test and specific instructions
• Follow process for checking in patient
• Other job functions as assigned
• Completes daily No Show documentation and communicates with family to reschedule
• Contact referring physician when appropriate
• Ensures all paper orders are appropriate/ acceptable
• Completes pre-registration as well as full registration as needed for families.
• Ensures eligibility information accurate.
• Communicates with other Patient Service Representative staff and department team members to coordinate activities.
• If paper order follow Written Order process
• Medical Imaging:
• Follow Epicare link process for orders
• Maintain all written orders as per process for scanning
• Follow process for Research, Drop off, Miscellaneous Orders
• Create and/or collect patient payment estimates
• May be required to enter patient information in additional electronic systems.
• Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
• Answers backline and patient phone lines (department specific), handles according to needs of caller
• Collect co-payments or deductibles for outpatient surgeries
• Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.
• Creates Recalls and Waitlist notifications when appropriate
• Outpatient Surgery:
• Makes copies of insurance cards as appropriate.
• Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.
• Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
• Contacts referring provider when appropriate
• Adheres to organizational Power all principles.
• Other job functions as assigned.
• Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
• Enter orders via written orders mode when presented with paper order
• Completes check-out procedures; prepares required forms for distribution.
• Follow the Epice Care Link process
• Outpatient Lab:
• Documents and sends patient messages to providers via Epic in-basket
• Follow process for patient admission via Optime workflow
• Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
• Informs patient/families of any wait times or delays in service.
• Specific to Area Job Functions:
• Maintains confidentiality and HIPPA rules.
• Schedule appointment from the order
• Requirement to enter and or release lab orders
• Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Adoption benefits
• Discount purchasing program
• Student loan servicing and support
• Supplemental Life, AD&D and Disability
• Discount on services at Lurie Children’s facilities
• Backup Childcare and Eldercare
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]