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Operations Engineer Ii Jobs
Company | isolved |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-15 |
Posted at | 9 months ago |
Summary/objective: The Operations Engineer II role oversees maintenance, hardware and software upgrades, and repairs of network issues, and infrastructure, including cloud and on-prem hosted environments. Candidates will provide creative solutions in close collaboration with key business & technology partners, develop and implement new processes to prevent future maintenance needs, and employ continual improvement processes to identify areas of improvement and streamlining. A vital technical position, and our ideal candidate has at least three years of professional experience in a role related to information technology and operations. Candidates should have experience with ITIL / ITSM servicing and understand the tiered servicing, support, and delivery methodologies.
- Aid cross-functional support of Azure, AWS, Linux, and other technologies for performance troubleshooting and optimization
- Provide current state analysis and future state recommendations of customer technical environment Managing multisite network technologies (Router, Firewall, Switch and Load Balancer technologies)
- Data Protection (Configuration, Datasets, Schedules, and Retention Policies)
- Troubleshoot difficult problems and recommend appropriate actions, enlisting peer and vendor support as needed
- Evaluates compliance with the organization's technology standards
- Participate in team cross-training, knowledge transfer and best practice dissemination
- Serve as an escalation point for technical problems in a tiered support setting
- Assist in scoping, simulating, and performing disaster recovery-related exercises
- Support, document, and execute on migrations and upgrades in support of platform asset lifecycle management
- Demonstrate an ability to communicate to both the technical and management teams in an effective manner
- Have ITIL / ITSM servicing process experience
- Delivery and Implementation Support across multiple on-prem and cloud environments
- Develop and provide technical review of proposed design and architectural solutions
- Implement and support Cloud compute Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring)
- Storage (Storage Architecture, Capacity Management, Change and Configuration Management)
- Analyzes, defines, and documents requirements for data, workflow, logical processes, cloud hosting, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs using standard development methodology
- Create and maintain appropriate documentation to ensure others can successfully support customer infrastructures
- Network administration experience (LAN/WAN connectivity, network architecture, network security concepts, firewall administration, remote connectivity (VPN), subnetting, wireless networking, managed switches, QoS, VLANs, TCP/IP concepts).
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