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Apd Claim Rep Ii
Company | AAA-The Auto Club Group |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-07-29 |
Posted at | 10 months ago |
It’s a great time to join AAA The Auto Club Group!
- This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.***
- In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
- Must have a valid State Driver's License
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
- Negotiating claim settlements
- Securing and evaluating evidence
- Establishing clear evaluation and resolution plans for claims
- One year of experience with:
- Preparing manual and electronic estimates
- Taking statements
- Subrogation claims
- Resolving coverage questions
- Fair Trade Practices Act as it relates to claims
- Process time sensitive data and information from multiple sources
- Research analyze and interpret subrogation laws in various states
- Travel outside of assigned territory which may involve overnight stay
- Relocate, work evenings or weekends
- Manage time, organize and plan work load and responsibilities
- Prioritize claim related functions
- Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
- Follow and apply ACG Claim policies, procedures and guidelines
- Handle claims to the line Claim Handling Standards
- Subrogation procedures and processes
- Analyze and solve problems while demonstrating sound decision making skills
- Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
- Perform basic claim file review and investigations
- Work within assigned ACG Claim systems including basic PC software
- Essential Insurance Act (Michigan)
- Strong negotiating skills
- Demonstrate effective communication skills (verbal and written)
- Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
- I-Car 2000 training
- Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
- Xactware Training
- CCC training
- CPCU coursework or designation
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