Provider Onboarding Associate Jobs

Role: Provider Onboarding Associate(Customer Service Representative)

Location: United states(Remote)

Contract opportunity

Summary:

• The Provider Onboarding Associate will be responsible for contacting and onboarding two providers who have applied to join the client network. This includes building initial rate and coverage estimates, delivering estimates to prospective providers, and following up with providers to reach agreements and complete their onboarding with the client.

Key Responsibilities

• Create rate and volume estimates to send to prospective providers

• Send rate and volume estimates to qualified inbound provider leads

• Follow up with leads to discuss estimates, reach agreements, and collect necessary network onboarding materials

• Notate and monitor provider interactions in Salesforce

Functional Skills

• Experience assisting customers or candidates through multi-step processes such as guiding candidates through an onboarding process or activating new customers in an online business preferred

• Strong verbal and written communication skills

• Comfortable speaking with prospects over the phone

• Basic skills in Microsoft Office including Outlook and Excel preferred

• Experience using a customer relationship management (CRM) platform such as Salesforce preferred

Education and Experience

• High school diploma or GED required

• 1+ years of experience in online sales or service processes preferred